Power Juicer
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Category: Home & Garden
Contact Information
United States
Phone number: (973) 287-5150
www.powerjuicer.com
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Power Juicer Reviews
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rosi123
January 3, 2010
Refund
Tristar Products, P.O. Box 3007, Wallingford, CT 06492.
this company me a refund of 150 i order two power juicer it didn't came to my house they owe me a refund $150
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jess45
January 13, 2009
CONFLICTING INFORMATION
When I called customer service they said I should check the website for order status. When I checked the website it failed to give me any information after submitting credit card info, phone number, email address, last name and zipcode. So I called the ordering number and was told that I had to wait 48 hours from the time of the ordrr to cancel. I called after48 hours and was told that it was shipped and that I would have to refuse the package, and when the company received it, I would then received an adjustment on my credit card. This is a waste of time, and since I used my credit/debit card, has tied up some of my cash.
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October 30, 2008
Pathetic customer service
I ordered a PowerJuicer on October 13. My credit card was debited on October 13. I have been waiting for 3 weeks now and am told that UPS has returned the PowerJuicer because the PowerJuicer agent entered my wrong last name and address! Power Juicer's extremely ineffective customer service rep has blamed everyone else—UPS, me, your management, the shipping department. It is endless.
On Wednesday, October 15 they sent me an e-mail that contained my correct name and address. After contacting UPS they said that they were returning the package because there was no such address as the one on the package misspelled by Power Juicer.
It is now almost November and the product is being shipped back and forth between Nevada and Dallas. Do you think anyone at PowerJuicer cared enough to get this mess straightened out? No, and they make it clear that the agents or their management don't care at all. Customers should not be treated this way.
UPS service people were marvelous. They were willing to (1) understand the problem, (2) source the scope and tracking problems, (3) apologize and give me a name and number to call. Unfortunately Power Juicer representatives only have excuses and a really, really poor attitude. I asked for a supervisor and was told that they were “too busy.” I gave my phone number (again) for them to call, but of course no one called.
What a stupendous customer service fiasco. It is hard to believe that such poor skills are tolerated in any organization or call centers.
If your founder ever knew of this poor service, he’d be grieved. I will be reporting this customer abuse to anyone and everyone who will listen.
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April 7, 2008
Never received product & customer service is the worst!
I ordered this product on 2-12-08 and I never received the juicer. I called customer service at 1 month and the woman who answered was very rude and said that it was on its way. I told her I wanted my money back and she said I would need to send it back once I receive the juicer, and I will lose all my shipping costs which were way over the normal pricing for shipping. After 2 months and still have not received the juicer I called again, and this time I spoke to a man and he was ok and said they will refund my money I will see if that happens.
I am writing this complaint more for anyone that is thinking about purchasing anything from this company I would advise against it as they seem to be very unprofessional and certainly do not care about their customers.
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