power washer

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Category: Home & Garden

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Canada

power washer Reviews

Qian Yu July 10, 2010

no power, first time use

I purchased this power washer (pw1600h-CA) from Home depot last November. I've never used it because that was winter time. I just took it out of the box couple weeks ago and there was no power. I even cannot find the RESET buttom their user guid said. There was no phone number in the user guid and I must use Internet to chat with them online. I have been told that this product only in warrenty 3 months, except the motor (one year). They ask me to send it to them by UPS, which the pre-paid UPS label will send to me by regular mail. If they found there are nothing wrong with the motor, I have to pay them full for the repair + 2 delivery.

I am angry about that since who knows what the problem is. The motor does not start, but I do not know the problem is exactly in the motor or the connection or something else. How ask me to pay for it if they decide it is not in the motor itself. I searched online and found lots people have the same problem. DO NOT BUY THEIR PRODUCT, BAD PRODUCT AND SERVICE!!

vicpasta July 7, 2009

Sears Aplliance Repairs

“Sears Canada is a multi-channel retailer dedicated to providing its customers with quality merchandise & exceptional service, coast to coast.” Sears Canada Mission Statement

This could not be further from the truth.
I just read a blog that is gaining strength as a result of the thousands of dissatisfied customers.
I've recently had the misfortune of losing $50.00 to the Service Department in the small appliance repair centre in Victoria.
I left a small power washer and after I was required to leave a $50.00 deposit, I was given an estimate of $100.00
Three weeks later I get a phone call to say the estimate would be closer to $170 to $200.00. A new one would cost me $160.00. Needless to say, I won't ask for it to be repaired, and I can kiss my $50.00 goodbye.
Does it make any sense at all for me to continue giving Sears my business?
I'm disgusted, with the lack of customer service.
Try calling the service line and see how far you get.
Fifteen minute wait for an answer?
Come on people. Get it together.
Competition is going to kill your business.
Victor Pasta
Victoria, BC