Power Windows and Siding
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Category: Home & Garden
Contact Information
5000 Hilltop Drive, Brookhaven, Pennsylvania, United States
Phone number: 610-874-5000
powerhrg.com
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Power Windows and Siding Reviews
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sspinnraker
December 30, 2009
Customer Service
I had a similar experience with Power Windows and siding. The gentlmen who had come out for the free estimate didn't lease until after 11 pm at night when I had finally agreed to the contract after a long sales pitch and discounts which were only available that night if I signed the contract. There are low interest loans available through PA for energy saving home improvements. I requested they hold off on running my credit (a prereq for the contract), until I was able to apply for this program. I spoke with a lovely gentlemen who assured me they would. A week later my credit card through them came in the mail. I was furious! The representative that called my home to schedule the preinstallation appointment was rude and inconsiderate. I requested that the representative call me at work the following day. The representative did not call me at work, rather he continued to call me at my home after 8pm. I called and asked to speak with someone. The customer service representative did not understand why I was so upset. My argument was how could I trust an organization if I could not trust their representatives. I spoke with numerous individuals to request that they cancel my contract due to breech of contract under negligence of good faith standards. I have received no response in six months. I just had a sales guy at the door. He was so involved in his pitch I don't think he heard a word I said about his company and my experience with them.
If you encounter this organization do yourself a favor - avoid their sales pitch, avoid their salesmen, be polite but if they don't stop, shut the door!
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jamoka3
December 15, 2009
Sales forced on home owner. False terms and conditions!
I know its long, but please read in full to understand, thanks!
I was close to getting the siding and everything done on the outside ( facade, trim etc.) And i got a quote of $51, 000. That’s when I said politely said NO THANKS!
Then he said, "BUT wait, today only you can get it for $26, 000 bucks, complete, done, out the door!" So i told him to write it up so i can see the payments and terms, so he sat back down for another hour and wrote it up, and here is what he originally said.The loan was going to be $407 a month for 72 months (6 years). We spread it out through two loans, a GE and a wells Fargo, at $187 a month for 72 months and 220 a month for 72 months. In the end it was a grand total of $29, 304, including the loans interest. . I agreed since i knew i could afford it at that rate and term length ($407 a month for 72 months aka. 6 years)
A few days went by and i got a phone call from there " finance guru", telling me that the sales guy messed up and that my new payment would be spread out over the two loans like before BUT..., the loan was to NOW be $170 a month for 108 months (or 9 years) and the WF loan was going to be $250 a month for 59 months. now I knew right then and there they were trying to play me. Here’s how…
If you take the "Original" quote and agreement that I agreed to of $29, 304 in total and calculated there "new" term lay out then the grand total was now $33, 110. That’s a $3, 804 difference!!! Remember the cost to do my house was only $26, 000!
So I asked how the interest went from $3, 304 to $7, 110? He had no good answer!!
What made me very angry is that he kept saying it was a "minor detail", and "its not a big deal"... "Must have been overlooked". That’s a difference of almost 4 grand, that’s a “minor detail” to them?? Come on…
Now if the company took the hit since they messed up and kept my interest at the $3, 304 like before then I would have continued with the job, but over the next 2 days, and talking to 5 different people, it still was no good. Not only did they not admit fault to such a lie, but also they wanted to extend my loan term from 72 to 108 months. That’s 3 years longer! Also they could not tell me why my interest basically doubled from the original quote.
BEWARE OF THIS COMPANY!!!
POWER WINDOWS AND SIDING IS A RIP OFF!!
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RBD
August 6, 2009
Don't Let These People in your Home
I was approached in my front yard by a very nice young guy with a company polo shirt and clipboard. He told me that they had done some work in the neighborhood and asked me if I wanted a free estimate for new windows. I said sure, not knowing what I was getting into. He placed me on the phone with a company rep who scheduled an appointment the following evening for 7:30pm. The salesman arrived and unpacked a variety of equipment and launched into a 2 hour long (literally 2 hours) sales pitch. I interjected several times asking him to get to the point, we had a long day, had not eaten dinner yet, etc., but there was no deterring this guy from the obvious script that the company gave him. After an eternity when he finally got to their numbers, the prices were astronomical. We turned him down, at which point he suddenly came up with several discounts that he could apply, including a low rate that only applied if we committed that night. I asked him to leave us with the estimate and we would be in touch. He replied that he could not leave a written estimate, as it was against company policy. Also I wanted to know where the alleged recent work in our neighborhood was done so I could take a look. Of course he could not tell me, and I now suspect that was also a lie.
DO NOT LET THESE PEOPLE IN YOUR HOUSE. THEY WILL STAY FOR 2 HOURS WITH A BAG OF TRICKS. ANY COMPANY THAT PROMISES YOU A FREE ESTIMATE BUT THEN WILL NOT GIVE IT IN WRITING, PLUS HAS A LOWER PRICE THAT ONLY APPLIES IF YOU COMMIT THAT NIGHT IS SHADY, SHADY, SHADY.
Salesman was a nice young guy though. You gotta feel bad b/c these are some of the only jobs out there right now.
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