The Powerhouse Gym in San Jacinto has a number of things going for it, and a few things against it.
We are current members, having joined a couple months ago. So far, our experiences:

Pros:
1. Not overcrowded.
2. Has a lap pool and jacuzzi.
3. Has outdoor basketball courts.
4. Has a steam room.

Cons:
1. Staff, when owner is not around, act like they just don't give a damn if you have a complaint issue.
2. Basketball courts very poorly maintained. I approached the owner of the facility, 3 days ago, to complain that the basketball nets never are repaired. Weeks go by and nothing is done to fix the broken netting. He told me he likes to know about these things, but as of today, still, nothing has been done to repair the nets... Walk around the basketball court perimeter and it looks like the county landfill...the place hasn't been cleaned up in months. It is like they are happy to market a basketball court facility, to get your money, but then do nothing to keep it up. I also approached one of the staff, a guy with a Brewers baseball cap on, to complain about the nets. I asked, "Who runs the maintenance?" He said, " I can't tell you that". I said that the basketball netting is not being maintained. He just looked at me like he could give a crap, and then went on to continue flirting with some girl he was talking to...You would think this place would hire someone up front that would actually give a damn and act like he cared that he represents the place, and has a job.
Another staff member looked at my wife one day and said, " Are you expecting?". My wife is not, and that was such an insensitive comment it made my wife cry. Another example of putting the wrong personnel in place to represent the company. We did speak to the owner, who in turn, had the employee apologize. Thank you for that.

Generally, I am not a complainer about places..I adapt. But, I don't like being lied to. I don't like being told it will be taken care of, and then nothing happens...I mean, how much does a freaking basketball net cost?...How much does a decent maintenance man cost? How much does it cost to put personnel in the front desk that are actually happy they have a job, and are happy to try to make a place the best it can be? Apparently here, the cost is too high...

On December 3rd 2007 i signed with Powerhouse Gym at 50E 42nd St in Manhattan New York, i decided not to renew my 1yr contract when it was over at December 3rd 2008, i was told by Ana (wh0 is very rude) that i would have to come in and cancel by December 3rd which i did on November 26th 2008 and till this day they are still taking a monthly fee from my account. When i called and questioned them about it they were very rude promising me that i will have my money credited back to my account, it is now February 20th 2009 and i have yet to have my money credited back to my account, i have spoke to Tom Menshiky the manager who is rude also and i haven't had any luck what so ever, PLEASE DO NOT EVER GO TO THIS GYM THEY ARE A RIPOFF AND RUDE.

In early 2006 My husband and I decided to buy lifetime memberships to a then "Family Sports and Fitness Center". Everything was fine until August of 2007 when my husband injured himself. Three days after that injury I walked into the gym and spoke with the Manager. She said she would take care of it and when we wanted to start the membership back up we would have to come back in. October of 2008 my husband recuperated from his injuries and was working again so he dediced to go back to the gym. It had since become "Powerhouse gym". When we spoke to a employee there, who had known us from before, he said we had to pay $132.00 to re-start, then be charged the customary $ 45.00 for our duel membership dues and childcare. My husband gave him his new account information and paid the monies in cash. Within one week I got a call from ABC Financial stating the Powerhouse gym wanted to start collections on close to $900.00. I was shocked I asked why they said because we had not paid in 14 months. I explained I went to the manager spoke to them and everything should have been taken care of. rudely they said they were only doing what they were told. I spoke in person to an employee and explained what had happened, she then told me for the first time that "freezing" the account only last 6 months. How was I to know? The new manager told my husband that we are to pay 945.00 or no longer be welcomed at the gym.. That is ridiculous. To pay for services that were stopped and never used for 14 months. What do I do?

I signed up for a training contract in August. I cancelled in September, paying the $250 early cancellation fee. Powerhouse never deposited the cancellation check and have taken out 2 more $160 payments from my account after I tunred in the cancellation notice. Everytime i talk to someone about it, they say they'll talk to some higher up, but nothing gets resolved. Their turnover has meant that i'm constantly explaining the situation to new people.

It's now been 2 months since I cancelled. They still haven't cashed the check and I still have yet to hear about any resolution that's forthcoming from this. Powerhouse gym will scam you into signing a contract and when you take all the right steps to cancel, they'll just keep taking your money.