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HanF51
November 30, 2009
Fraudulent sales tactics
Ordered online item, they emailed me to call about the order. When I called they upsold me a warranty on the item stating the mfg warranty was not available b/c I was "not paying MSRP", so I agreed to buy warranty. Confirmed the order. I immediately called manufacturer to confirm this claim. The mfg said they do not offer warranty b/c the retailer is "not an authorized dealer".
I called Powerseller NYC back to cancel the order, was shouted at on the phone, called a liar. When the customer service rep finally stopped talking, I explained what happend and that the previous customer service rep had told me to buy the warranty b/c I "did not pay MSRP" (and not that Powerseller NYC was not an authorized dealer). I told them I do not do business with people who engage in fruadulent business practices so cancel my order...it was still difficult (he continued to yell at me! Could not believe it) but eventually agreed to cancel my order with no residual charges.
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rob_k
June 28, 2009
Misrepresentation of price and condition
Company sold me a home theater projector that had been tampered with, preventing redemption of rebate worth $700 and precluding product registration for extended warranty purposes.
On June 15, 2009, I bought online an Epson 6500UB projector from PowersellerNYC for the advertised price of $2, 864. The projector was listed as “new.”
The box arrived a few days later without a serial number label, which is required to redeem the current $400 + spare bulb rebate offered by Epson. PowersellerNYC customer service stated that is because they don't sell merchandise that is eligible for the rebate and the box label was intentionally removed before shipping to prevent redemption of the rebate.
Upon further inspection, I found the data plate, which should be on the projector itself, was also missing. Therefore, I have no serial number information on the projector and cannot register the extended warranty sold to me by PowersellerNYC, making the warranty worthless.
The bottom line is that PowersellerNYC advertised a price and made no mention of "after rebate" or anything else like it. During my initial complaint by phone on 23 June, the merchant’s customer service representative acknowledged that the “only thing they did wrong” was advertise the after-rebate price without specifying that fact. (Other vendors’ sites do clearly disclose the price both before and after the rebate.) I even mentioned to the person during order confirmation by phone more than a week earlier that I was going to redeem the rebate and he didn't say a word in warning.
This same projector is available from AT LEAST three other vendors listed on Pricegrabber.com for about $100 more, but they explicitly acknowledge the rebate eligibility and value, which brings their prices well below this misleading outfit in New York. That doesn’t even account for the $300 bulb, which I also have missed out on. So, for $100 more in price, I could’ve gotten $700 more in value. This equates to $600, or 20+ percent, net loss on my part. I hardly think PowersellerNYC would be successful advertising honest prices 20% above the competition. I’ll leave it to you to decide whether this was willful misrepresentation.
Made my initial notification to customer service and was promised a call back within 24 hours. Five days and two additional attempts later I’ve heard nothing, but they had no problem confirming my order within mere hours. I’ll be happy to edit this review if PowersellerNYC addresses my complaint in an acceptable manner. For now, I’m not holding my breath and this rating stands. Buyer beware.
PS. Don't be fooled by the storefront pic on their website, which might lend some credibility to their operation by indicating that they are a legit business with a physical store. The sign over over the doorways has been photoshopped. Don't know who those folks are or where they really work.
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fes
April 24, 2009
Fraud
I recently purchased the Sharp AQUOS LC-32D64U TV which was represented as new on the PowersellerNYC website. After I made the intial purchase, I called and spoke to a representative at PowersellerNYC prior to the TV being shipped. I told the represenative, that I wanted to obtain information on how to track the TV shipment and explained I had tried to obtain this information online but was unable to do so. The representative told me the TV was still in the warehouse and the estimated timeframe for delivery. This same information was also sent to me via e-mail. At no time during the phone coversation or e-mail was I told that the TV I purchased would be a refrubished TV. In fact the Powersellernyc representative even asked me if I would like to extend the original manufactures warranty by purchasing additional warranty coverage. This company should be closed down. I have an open case with sharpusa #5257264.
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