Thanks for the heads-up. I was considering a purchase from their site but will pass on this outfit. I checked the Better Business Bureau in SoCal, and the company has a CCC rating. The following paragraphs are from the BBB page for PowerSportsMax... the last bit of info might help some of you who have had your calls blocked for weeks, or even months!
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- This company is a member of the Better Business Bureau and has agreed to uphold our membership standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints. The company has been a member since 5/30/2006, and we are satisfied that it honors its commitment.
- This company participates in the BBBOnLine program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
- California law may preclude the Bureau from compelling the company to arbitrate disputes.
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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.
Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $11, 000 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.