PowerSportsMax.com
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Category: Lifestyle
Contact Information United States
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PowerSportsMax.com Reviews
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cgrimm
March 28, 2010
Broken Merchandise
Ordered a small dirt bike from them. It was received damaged. It had been either shipped or stored on its side so the plastic body side pieces were broken, brake pedal was bent in, and engine side panel had scuff marks from rubbing against the packaging. In addition, the gas tank venting tube was missing.
I called the company customer service line and they told me that I had to use their web site to make a parts request and send in pictures. I did that but it took me a few days to get around to taking the pictures they requested. Then the asked for more pictures. So I sent them.
The end result was they first claimed those items were "wear and tear". Humm. Really... Being defective because of inappropriate packaging or rough shipment qualifies as wear and tear. When I challenged them on why receiving a broken product can be classified as "wear and tear", they then claimed I took too long to make the claim as a shipping issue.
I pretty much knew at this point, there was no way they were going to stand behind their product. But they were kind enough (sarcasm) to offer to sell me the defective parts at a higher price than I could get at other vendors.
Avoid using this vendor. It is a shame that my son saved long and hard to get this bike and now he does not have the bike in the appropriate condition to enjoy.
I wish I had done a bit more research into this company.
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Marie
February 24, 2009
Defective scooter
Powersportsmax.com aka Deeal, Inc. Sold defective scooter. It failed to operate properly within 50 miles of riding time. Company give a run-around. Company won't take back defective scooter and won't send parts. Leaves you hanging on terminal hold on the phone and then hangs up on you.
I have hired an attorney in the state of MISSOURI. If anyone has a defective scooter, ATV, go-kart, etc they have purchased from this company AND lives in the state of MISSOURI, please contact me.
This company goes by other names besides the ones listed above.
Marie [email protected]
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November 6, 2008
Poor Quality product
Purchased a Bali 260 cc Scooter in June of 2008. I presently have 350 miles on the scooter. To date I have had the following issues: 1) Fuel filter cracked and leaked tank of gas in garage. 2) Electrical short in handle bars that blew in-line battery fuse. Lost power in traffic and almost hit by car. 3) Raidator hose came loose and drained on garage floor. Had to remove entire side of scooter to reconnect. 4) Nut came off drive wheel traveling 60 mph in traffic. Again almost hit by car due to loss of power. To date still waiting for "warranty parts" to replaced damaged drive wheel that were like pulling teeth to order. Service department was unclear what the part was and took 45 minutes to get place the order. WORST PURCHASE OF MY LIFE!!
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October 25, 2008
Fraud: No money back guarantee, no parts, no service
I have been through a nightmare dealing with Power Sports Max and it's not over yet. I have filed a complaint with the CA BBB and Missouri Attorney General. In July 2008, I purchased a new scooter. It arrived damaged: Torn seat at the seam, broken mirror mechanism and leaking oil line. A large yellow "Pass" sticker was on the scooter! After numerous long distance phone calls and much run-around, I have received a replacement seat and mirror. They sent a damaged (crimped) oil line to replace the original faulty one! Since then they have put me on hold for over 30 minutes on countless occasions. They have caller ID because they either let me sit on terminal hold, disconnect me or just don't pick up when they know it's me. When I am able to get lucky enough to get to talk to someone, they say they'll send it or it's been sent. I'm tired of being strung along, and I'm tired of their lies. Two days ago, my husband called (his phone was not yet flagged by them) and was then told that the stainless steel oil line is not covered by warranty. My contract says it is, and I even paid the the extended 3-year warranty. It is now October 25, 2008, and my issue is not resolved. Their website claims "Money Back Guarantee", "Buy risk free", "12 month warranty", "Parts for bike are readily available". I am demanding a full refund and that they pick up this piece of junk at their expense. "Customer satisfaction guaranteed" does not apply to me.
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October 1, 2008
HORRIBLE SERVICE--- WORST EVER
Love the scooter, hate the service. First off i ordered a windshield because the original one they sent was broken. Three months later i received a call that they could not deliver it. 5 times I had called them and given my new address. When i asked why it could not be delivered they told me they had the wrong address. I asked what address they had and was told an address I had changed two times previous.
I had taken this bike to a moped mechanic I trusted. I gave them the e-mail address and phone number of powersportsmax in order for them to order any parts needed. After being told they would not ship a part to any other retailer I ordered the part personally. 2 months has passed, and after calling every week and getting a different answer and no results I have decided to drive an hour and a half to confront them.
We will see what happens... Please post bail in the event they don't have a really good answer!!!(just kidding...maybe)
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July 31, 2008
Customer service
well, despite the really bad complaints I read here, I thought I lost all my money. I ordered a moped and they said it was not legal for sale in CA. They said they would refund but it may take a month. I really thought it would take longer based on everyone's complaint but I was really surprised to find my account had been credited, whew! Thanks for the warning. I think I will pay more by just buying locally.
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July 24, 2008
Damage products
Ordered (order#111907 onvert #32606)
Atv -TO12 utility atv
Recieved totally different atv of less value
Broken
Parts missing
Used / Demo
Company keep telling me they look into it
No email response
No resone to fax
Can not get anyone on the phone who can onlt take orders
Bad company
will Call credit card co file complaint
NJ attorney general office
BBB
Also go by the name of
Bikes2go
Deeal inc
Powersportsmax
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June 13, 2008
Different model delivered.
I purchased a 1xDB50-01 50cc model dirt bike off the Powersportmax.com web site. The company knew or should have known I was being shipped a different model 49 cc bike. I e-mailed to the company pictures of the bike I received. Every conversation I've had with this company indicates more and more that its business model is to operate a scam, not a reputable business. I will use my bank and credit card system operator to recover the money I've paid. If they want the bike they shipped, they had better arrange to have it picked up and shipped.
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June 12, 2008
Very bad service
On May 30, 2008 placed an order for a scooter and helmet. Used Check order status on web sight and got no info. Called order line number on June 9, 2008 and after phone rang at least 10 times was told by someone who sounded as if I was bothering them, that my order would ship today, June 9. Called service line June 10, again phone rang forever and another person with less people skills than the @hole on the order line said my order would ship June 11 or 12. June 10 started E-mail exchange.As of June 12, Nobody at this sorry company knows when my scooter will ship. HOWEVER they did get my helmet to me today. Oh Boy! Don't know when or if I'll get my scooter. Wish they were local so I could get some face to face answers and maybe return the helmet personally. Guess I'll stick it out and hope they include free lube service with my order, it's the least they could do.
DO NOT ORDER FROM THIS COMPANY AND EXPECT THEM TO HONOR THE SHIPPING POLICY TIME FRAME. Better yet don't order from them at all. I may have learned the hard way.
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June 12, 2008
Stay away
Bought a powersports product (dirt bike) ...engine cooked after 3 mos. My son changed oil more than ever recommended!! He was proud of his 125cc . After 3 mos. motor cooked ...called power max on or about 5/20 to inquire about the problem. I was told at that time to send motor to them, they would go over it and fix the problem as it was under warrantee (1 yr on engine) so a 68.00 shipping ups charge (they would pay return ship) and off it went...they received the engine on 6/05...today I called to check the progress...only to find out the # has been disconnected !! I'm only guessing they have hauled ***...does anyone know what my rights are here?? Better business?
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