I bought some Prada sandals in the sale for £177 (£370) last June. I had worn them maybe ten times when the leather piece connecting the catch on the ankle snapped. I took them back to the London store for repair which they did free of charge. I collected the shoes without trying them on in the store but when I got them home I discovered that they had been repaired by cutting the length of the ankle strap so now they are too tight to wear. I have tried making another hole in the leather but although just wearable, still too tight and will give me blisters.
This is the fourth item I have had to return to Prada for repair, the others being sunglasses with cracked glass and two purses. Not impressed. Frankly, Prada, although beautiful, is crap and I will not be seduced by them any more. Good luck to those of you who are.

I bought 2 pairs of shoes at Prada, one had a big rigid bow jutting out over the front of the shoe. Within 1 week of buying them, I was walking across a room, when the bows got tangled into each other and made me fall to the floor with a bang.
There were about 20 people in the room, and 2 came running over to help me get back up on my feet.
I hit myself badly, had big black bruises on my legs and hands, pain in the elbows, shoulders, neck and back for a while.
I called Prada explained what happened and said I wanted them to take off the bow (the least they could do!!) or exchange the pair for a different model so that I would not fall again, and some minor compensation for the inconveniences.

The manager of the store, did nothing, and said he could not replace these new shoes!! I find this total disregard, disrespect and uncommitment... the pair of shoes was extremely expensive and brand new. No more Prada for me! I´m disgusted and will tell all my friends how badly they have treated me the moment something goes wrong.

Complaint regarding e-ciggerette. I called and cancelled my order less than 5 minutes after pushing submit. They told me that I need to read the terms and conditions. I responded that I did and they stated product was already being shipped. Remember I called them less than 5 minutes after pushing submit. Erin D. responded, I'm sorry we are too fast for you. Exact words. I asked to speak to a supervisor and she refused to transfer. Stated she was the supervisor. Mis-representation, therfore breaking agreement. I asked to talk to her boss and she stated she was not going to transfer. Exact words, I guess she owns the company. Very rude. They debited my account for the wrong amount and then turned around and did a reversal for partial when I brought it to their attention. They just broke their terms and agreement for over-charging. She responded by when you recieve the product you need to write down the rma number in which she gave me and return to them and I will pay the shipping and handling. If this is not done within the 10 day trail and it starts the moment you push submit, then your account will be charged $149.90. It may take days for you to get, but that's not their fault. They are running this scam, mailing late, so you won't have time to get it back to them within 10 days. But again, remember, they mailed it when I pushed submit. They mis-represented twice.

My mother in law bought a $1, 000 prada Handbag at the Prada Store on 5th avenue, New York City. After a few days of regular use, the strap simply ripped, rendering the handbag unusable. The handbag itself is fine, but the strap is of such poor quality that it makes me wonder how can anyone charge $1, 000 for this kind of product. I've tried to contact Prada via email, but simply got ignored. I live in Brazil and contacting the store directly will be difficult, for a variety of reasons, can anyone tell me how to contact Prada customer service online and actually get a response?