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Suzy57
June 27, 2011
scam
I received an email with "free offer" of a starter kit for their Prado e-cigarette. All I was supposed to do was pay shipping & handling charges. Then I got pop-up offers for the cartridges and I bought two of them. The charges were posted & I received my kit & refills. All is OK & then I go on vacation & when I come back I have an overdraft notice -- the company has charged me $149.90 plus charges for the kit. I call them & they tell me that by buying the kit initially I had to go on to their site from my email and that on the site they state that the "free introductory offer" is just a trial and that I was supposed to try the product and return it within 2 weeks for a refund if I didn't use it -- otherwise I was to be charged full price for the kit. That is soooo untrue!! They said I was supposed to read on their site that this was just a trial to be returned! Now, in addition to the charges for the e-cigarette, I have $70 in overdraft charges for the unexpected charges from the Prado company. They argued & argued with me that it was my fault for not reading on their site what their "free introductory offer" was about. Then she offered to give me a discount on future orders!! It seems I was now enrolled in a monthly program where they automatically charge me for refills too! What a scam!! I told her I was going to pursue a lawsuit against them for bad business practices. Then she said she would give me an RMA # & to send it back properly & when they received it they would credit me the $149.90 and that was it. She said she would cancel my account. Now I have to mail it back at my expense & get a tracking # or they can claim they never received it. They actually told me that. Very bad business. This is the first time I've been stung by an e commerce site and it really bites!
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