PRC/Alorica

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4 stars
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3 stars
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2 stars
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1 stars
(2)
Category: Lifestyle

Contact Information
4904 Eisenhower Boulevard Tampa, FL 3363, Tampa, Florida, United States

Phone number: 813.466.6917

PRC/Alorica Reviews

diamondz2709 May 12, 2011
Employer
I was excited to begin a new job with PRC/Alorica in the begininng of April of this year; however, from the beginning there were issues. At first everyone seems very kind and nice and also willing to help. However, during training I became the subject of unusual abuse I would honestly say. Two of my new "teammates" after being in a group activity became very rude; typical though annoyances, ie rolling of the eyes, ignoring any suggestions you may have to contribute to the group that type of thing. At the beginning of our second week in training, I stated to the entire class if I have offended anyone it truly wasnt my intention. (The class again was very relaxed so I felt it was ok to make such an announcemnt. The two women said nothing just smirked at each other so I let it go. Later, I had the joy of one of the women announcing to the class that I smelled so bad she had to move her seat. Let me explain that I dont wear heavy perfumes or lotions and the person that she actually she smelled she sat right up under the rest the training. Even the trainers were aware of this womans games (she had to be at least 60 mind you?) I had the joy of watching her cover her face with her shirt and giggling at me for the rest of the afternoon. To say this was demeaning was an understatement. Again, brought this to the attention of the trainers the next day and nothing. A day or so goes by, and this woman had the audacity to come to me and whisper in my ear " you smell so much better today?" I was horrified! I couldnt believe this was happening. Told the trainer somethings not right and requested to speak with this woman along with supervisor so whatever issues could be dealt with before we hit the floor. Nothing happened. Skip to the next week, thankful out of training and myself and my teammates were on the floor and I was lucky to enough to sit next to the older womans friend who made it very clear in introductions that she doesnt want anybody loud next to her, doesnt want a bunch of mess and she has no problem telling somebody about themselves. Needless to say we as new hires were taken aback but we respected it. Two days later, this older womans friend (she is also older as well) walked up to me at my desk before I even logged in and said to me "she heard I told her friend (who I havent spoken to especially since I smell) that I said she didnt like me blah blah blah" i sat there and listened and she made sure she was loud because wanted everyone to hear her berate me. The fact that anyone over the age of 25 is starting a sentence with " I heard you said ..." is totally childish. But apparently the story goes I said I didnt like my cube mate because of what her friend told her happened in training??????????????? I told her I havent talked to her friend at all since training but she continued. So finally I just got up and walked away and told her this is childish, and she shouted at me as I walked away. I went outside prayed and tried to calm down. Went back upstairs and spoke with the only manager there at the time and also told him what happened in training and how this apparently has all come about. I also again requested to meet with both women and a mediator to get to the bottom of whatever misunderstanding there was. Then my manager came in and I stated the same. Nothing happened. The next day, I come in, keeping to myself at this point scared to say anything and finally got my first appointment. Within the hour I was on my way to the second appointment and thats when the friend that sat next to me started trying to "help" (which i already told my supervisor very clearly she doesnt have to say anything to me at all its clear for whatever reason she doesnt care for me) me on my calls, however by doing this instead of just writing her advice down or what i was saying wrong, she wrote it down and shouted it at me to the point the customer heard. One of my other team members came over and attempted to actually help and by that time I lost the appointment. This woman comes back and hears me explaining to the man what happened and she went off! She starts slamming stuff around and Im trying to just get a word in edgewise. Miracously no manager heard her say anything. Once she started standing over me and pointing at me like I was a dog I went off and I stood and stood for myself.. Needless to say we both got into a screaming match on the flo9or and NOW all the supervisors were available! Magic I tell yah. Fast forward I was told by not one by TWO supervisors including my own that I would not be let go. One even ran after me. I came back on Monday prepared to change my seat and go on about my business. Changed my seat, got everything set up and at the end of the day was let go. Reasoning given was that "I" could not get along with coworkers??????? I refused to sign the paperwork because I did not agree with that at all. Human Resources which I thought was very kind before talked down to me as though I was the one with the problem. I did take responsbility for finally going off however I informed them that does not dissolve them as a company that is supposed to be so employee centric from liability either. It should of never gotten to that point. I literally had been in tears of frustration begging for help and recieved none. You could tell they just wanted me to go away. Its sad because thought I had finally found a home that I could grow with. Sadly that wasnt the case. Currently waiting for Stephanie Gonzalez at Corporate to Contact me back. After reviewing this website and countless others I am glad I put a complaint in because this is not acceptable. I know this sounds unbelievable but its all true. My friends and family and others in the professional community I have shared this with are floored as I am. It could be a great company if there was just management support.
tnrt2 March 2, 2011
bad recruiters, inconsistent, strange
This company just seems to have very shady recruiters. I was contacted by a recruiter for a position.
I passed all the assessment tests and was told I would be called back. No one really called me back, and I continued calling them. Finally, I was called by one girl, who seemed to almost be giggling on the phone and not taking it seriously- she said they had a training, then they needed an interview--it was strange and didnt seem professional at all. She was asking 20 questions and seemed to want to take up all my time- it was strange. I know I was more than qualified for the position and it seems to be one of those places that mass hires people for call center work. The recruiter, seemed to be either dodging me or just messing around. Again, no one called me back. I called another recruiter and she said the other recruiter was handling my case now- again strange. Then, she didnt know what was going on and said she'd call me and didn't. Then I received a letter that I wasn't accepted for employment. None of it made sense as I had passed everything for an interview and the recruiter just seemed really bad in my opinion. Ive dealt with companies/situations like this, where the recruiters just seem to discriminate for no reason and not give people chances, who should be getting them- and this seemed like the case here…it seemed like a very unprofessional shady recruiting process where they wanted to just mess with people rather than hire them…
the girl was also kind of giggling as if she wasn't serious and asking a ton of questions, then her statements were inconsistent and made no sense...she said they'd have to do a phone interview, then an in person interview, and asked me about a training class. This is a place that has open houses regularly and probably hires lots of people like a cattle call call center type place...just watch otu for this place and the idiots who run the recruiting department- they give people the run around, can't give them straight answers and behave in unprofessional ways that make no sense

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