Slow to provide service for mobility equipment they are under contract to provide for handicapped people. Preferred Home Care (PHC) mobility equipment department is extremely slow to provide service, or the use of a loaner, for equipment they are under contract to support. My medical insurance provider (CIGNA Health Care) uses PHC as a dedicated supplier of mobility equipment and they do not perform in a timely or professional manner. Nor do they respond to routine questions until pressured by CIGNA.

Reported the need for service on Sept. 9th, and the scooter was picked up on the Sept. 10th (the good part of their service). A week later I was informed that they had to order parts that would take 2-3 weeks to get, and that they had no loaners available. One week after thast I asked when I might expect a loner and they were to check on that; another week later I called again and had to leave a vice message that was not returned. After three calls to CGNA no improvement was forthcoming. I did get a call on Sept 24th advising me that someone was checking on the parts delivery schedule, when the service would be done, and the possibility of getting a loaner--that return call is scheduled for today, Sept. 27th and as of noon has yet to be received.

Not sure what Medicare will have to say about this treatment for authorized mobility equipment but hope to find out.

Really not sure that PHC understands what the equipment they supply is used for, and why handicapped people need it!