Preferred Homecare Delivered a Respronics O2 Concentrator Millennium model . According to the Insurance Co ( H P N ) They are switching to a new Durable Medical Equipment Supplier. The old provider, Apria Health Care, (They were a great company to do business with, no problems with them). .Health Plan NV states this will be a transparent deal with no changes. .I finally get delivery of the O2 Gen, Great. Three weeks later here comes an invoice from Preferred Homecare $70.32. I call the 800 # talk to billing, Stating Why was I not told about a Co-Pay up front? NO answer. I state that I never had a co-pay on rentals only on purchases. I am told half of the bill or $100.00 witch ever is lower. I ask what this machine costs, and told "we can't tell you. The answer is not acceptable. I go web surfing the same machine NEW & Delivered for $ 685.99. That is less than 10 months rental. What A RIP-OFF, I know why my health insurance premiums keep going up. .The insurance companies and patient and /or subscribers are taken' it where the Sun Don't Shine.

WILL NOT ANSWER QUESTIONS OR RETURN PHONE CALLS, HOLDING UP SHIPMENT OF REPLACEMENT ACCESSORIES FORE CPAP

This is a Formal Complaint Against Preferred Homecare of Mesa & Glendale Arizona for
a combination of Medical Negligence, Illegal Denial of Vital Oxygen Supplies., Dangerously
Defective Oxygen Concentrators, Exteremely Poor Customer Service and Medicare Fraud!
My HMO Mercy Care Advantage Plan switch us to Preferred Homecare back in Dec 2009
and I have had nothing but major problems with these Medicare Rip Off Artists everysince
then that have ranged from Four Defective Oxygen Concentrators, Poor Service, Illegal Denial of Needed New Oxygen Tubing and Preferred Homecare several times even sending
me out the wrong supplies when I finally did get them! Iam on 24/7 Oxygen and Iam a 72
Year Old Senior Citizen with several major medica; life threatening problems that do
absolutley require properly working Oxygen Equipment to even live!!! I have reason to
believe Preferred Homecare is also committing serious Medicare Fraud as well.

I recieved a oxygen unit from this company due to a sleeping disorder. When the technician delivered the unit, I was in bed sick. I advised the technician that I would be recieving a medical retirement at the end of the month and my insurance coverage would expire. The technician said don't worry your equipment is already paid in full. she then handed me a reciept which indicated a zero balance with zero balance on all the attachments to the unit.(I still have the receipt). Approximately 11 months later, I receive a bill for over $2, 700.00 from prefereed Homecare. I called and spoke to a female representative. I was told not to worry, the bill was submitted wrong. I received a second bill for the same amount one month later. When I called this time, I was told that my insurance expired and I owed the amount billed. When I explained that I have a receipt with a zero balance, I was told that Preferred Homecare does not disclose prices to the customer on billing receipts, they write zero balance on all the delivery receipts. They did lower the bill to $1000.00 dollars and told me if I did not pay this amount they would ruin my credit. This company should be prosecuted for mail fraud. I would recommend that customers should be aware of Preferred Homecares unethical practices, especially the sickly people who can't read the fine print on the company delivery receipts. They will take advantage of you, Preferred Home Ripp Off Company. One of the billing supervisors Alexis was very nice and helpful, her is another story.