Hiden cancellation fees and they don't tell u all the clauses when u sign ur contract. Then they keep doing unautherized billing from any information u give them. Call at weird hours of the day. There staff never know what their doing. I was nevver told that I had to write a letter to them personally asking that they remove me from their contract until I noticed my mastercard being billed and then I was assured over the phone and even got some free passes(which I never used cause their gyms are gross and never have hot water) in person and not one person asked me to sign anything. Then I get this phone call from a rep from there headoffice who doesn't understand her job and tells me that her manager will call me and it takes 2 months to call me back and of course they keep billing you. Its to the point now were I sent an email and a letter cancelling and in forming them that I'm not paying the balnace for something I haven't used. Besides reps calling because I got a new creidtcard and wasn't giving them money not once did they say why I wasn't using my membership? That company coming wants money. Their personal training sucks I had 5 different trainers in the course of 8 months. Its a terrible place and I told everyone I knew to either go to commuity centers or ymca. Cause its better service and no contract with hidden fees.