ON NOV 29TH I VISITED THE MALL AND THE FIRST PERSON I ENCOUNTERED AND WAS MOBBED BY WAS A SALESMAN FROM THE KIOSK. AFTER 2 HOURS OF ON AND ON SALES PRESENTATION AND PRODUCTS ON MY HANDS AND FACE AND EYES I WAS CHARGES OVER $2000.00 IN PRODUCTS SOME OF THEM WERE ALSO DUPLICATE PRODUCTS BUT WITH OTHER NAMES. I DID NOT TAKE THE PRODUCTS WITH ME AS THERE WERE MANY BOXES AND I WAS ON VACATION. THEY SAID THEY WOULD SHIP THEM IN 7-10 DAYS . UPON MY RETURN ON THE 2ND OF DEC. AT 748AM I CALLED CUSTOMER SERVICE AND ASKED THEM NOT TO SHIP THE PRODUCTS AS I DID NOT WANT THEM AND ASKED THEM TO CANCEL MY OTHER. THEY SAID SOMEONE WOULD CALL BACK I GOT A CALL AT 3:58 PM FROM STATING THAT THE PACKAGE HAD BEEN SHIPPED!!! I TOLD THEM THAT I WOULD NOT ACCEPT THE PRODUCTS AND THEY SAID NO RETURNS WERE ACCEPTED, I TOLD HIM THAT I WAS NOT RETURNING ANYTHING SINCE I DID NOT HAVE THE PRODUCTS. I REFUSE THE PRODUCTS ON DEC 6TH DELIVERED BY UPS AND THE NOTICE STATED THAT THEY HAD CERTAINLY BEEN SHIPPED ON DEC 2ND BUT NOT UNTIL 9:46PM.

I ASKED MY CREDIT CARD COMPANY TO RETURN THE CHARGES AND AS I DID NOT HAVE THE PRODUCTS THEY RECEIVED A LETTER FROM "EMPORIUM RETAIL", SENSATION SERVICING COMPANY STATING THAT AS SOON AS THE PRODUCTS ARE PAID FOR THEY CANNOT BE REFUNDED, WHETHER YOU HAVE THEM IN YOUR POSSESSION OR NOT.THEY STATE THAT THE SALES CANNOT BE REVERSED AND BECOMES FINAL THE INSTANT THE CREDIT CARD CHARGE IS SIGNED.

I WROTE A LETTER TO THE MALL ADMINISTRATION ON JANUARY 4TH ASKING THEM TO HELP ME RESOLVE THIS MATTER AND NEVER RECEIVED AN ANSWER. AS OF THIS DATE, OVER THREE MONTHS, I HAVE NOT BEEN CONTACTED BY SENSATION PRODUCTS AND THEY HAVE NOT TRIED AGAIN TO SEND ME THE COSMETICS. I WOULD THINK THAT BY THIS TIME THE PRODUCTS HAVE ALREADY BEEN RESOLD AND RESOLD.

NEEDLESS TO SAY THAT ONCE YOU DEAL WITH THIS PEOPLE YOU DON'T HAVE THE ENERGY TO VISIT OTHER STORES IN THE MALL AND THE OTHER TENANTS IN THE MALL SHOULD BE UNHAPPY OF HOW THIS IS AFFECTING THEM AS WELL.