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unsatisfiedcustomer26
January 23, 2010
Never received product and I can get ahold of anybody when I call them!!!
I placed an order on Jan. 5th, 2010 and its now January 23rd and I have not received my product ordered. On January 6th they sent me a tracking number for UPS but the item shows it was never shipped just that the label was ordered. I have tried calling them EVERYDAY at least 5 times a day and I get no answer!!! The phone rings four or five times and then the line goes blank. I have emailed them 4 times and no response either. My next step is to the Better Business Bureau and Google! Google for having them as a sponsored site! My account was debited on the 6th of Jan for the amount of $112.60
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Kevin Meadows
December 22, 2008
Can't get full product!
I wish I would have read the other complaints, but here I am. I purchased a humidor and upgraded it to a digital hygrometer, and a oasis XL. I received the humidor and it is in good shape but the upgraded digital hygrometer was not in the shipment. I never could get them to answer the phone or respond to emails. Finally after many days of calling, I got someone to answer the phone. They said that was in a different shipment. I did receive the Oasis XL but again no digial hygrometer! I have been calling ever since and all their phone does is answer an hang up or you can leave a message that results in never getting a phone call back! These people really need to either respond or just go out of business. I have dealt with Thompson Cigars before and they are GREAT. I couldnt find the product I wanted on their site, but boy did I screw up by trying this company!
Use ThompsonCigars.Com. NOT THIS ONE...
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chris
December 8, 2008
can't get product or $ back
where do i start? ordered $500 cabinet humidor on Thanksgiving Day. paid extra $270 to get shipped in 2 days UPS. web site said product was in-stock and would ship following day. should have arrived on Dec 2 or Dec 3 at the latest. a week later, no response, no refund, no email, phone call, and no humidor.
It took over 40 phone calls for them to answer the phone - it'll pick up and hang up on you.it's a recording that tells you to use order on-line or send questions on-line(can't leave messages). he said it didn't ship, do i want something different?
i replied NO! - refund my $ now, it shoulda been here days ago. he said mgr was only one who could do that-he wasn't in, but would refund $ tomorrow. next day, he wasn't in, didn't respond and again, didn't refund my $.
it is following Mon, and no refund, no calls or emails etc. called over 100 times today-they won't asnwer their phones or emails. won't refund my $.
Better Business Bureau has an 'F' rating on this apparently criminal enterprise. i contacted state attorney general office and FTC about them also. I contacted Google about them as well, Premium Humidors pops up in their sponsored search engine immediately. Google is fueling their ability to con consumers from their $.
beware - unreliable company with shady business tactics- you might want to try a humidor company who is legit
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