Delivered wrong product and not delivering a item I payed for. Currently have a complaint with BBB. Here is my complaint. I paid for a humidor with no etching on the glass door. The door came with (Misspelled, “CR Cigquar’s”) etching on the glass. I explained this issue via email and phone message because I could not talk with anyone. In the mean time I had ordered a box of cigars also. They debited my account for this transaction. I have tried to contact them countless times via email and phone over a period of approximately three weeks. I finally contacted Premium humidors with my issue. They, (Mike) instructed me to return the door and they would replace it. He also mentioned he would send the cigars out that day as he did not receive the door. He put the blame on seasonal temps. They haven’t done that yet either. Knowing they are avoiding me I had my wife call from her work. (Knowing they had caller I.D.) She got through and spoke with Jerret, he too gave her the runaround. ( please note, there are two different transactions. I don't have the invoice number for the cigars just the date they debited my account. This was on 11/4/09)

Resolution Sought: I would like them to do what they said they would do! Give me what I paid for, a door without etching on the glass and my cigars. At this point I feel as if they stole from me.
Date Problem Started: 11/3/2009
Date of Transaction: 10/18/2009
Amount in Dispute: $155.90
Invoice Number: 8204
Complaint Type: Customer Service
Product or Service: