Premium White
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Category: Lifestyle
Contact Information Des Moines, Iowa, United States
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Premium White Reviews
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AC Hedrick
February 9, 2010
FRAUDULNT PROMOTION
THIS IS A TOTAL SCAM!! Don't fall for the inro offer. they will automatically sign you up for monthly deliveries to your house and charge you $86.00 dollars without telling you that you have signed up for the monthly delivery. When I called to complain and ask for my money to be refunded, they said that they couldn't becuase I have passed my 30 day window. When I said I had just received the 'second month's' product 2 weeks ago, the customer service rep still said no. When I asked her to show me the fine print where they tell the unkowing customer about the future charges, she couldn't find it on the site for me and I was online on the site at the same time!! In addition, she told me I could not escalate my call to a manager becuase my call was over the 30 day money back period. Are you kidding me!! They stole over $132 from me!!! STAY AWAY!!
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P Redig
February 5, 2010
fraud/fail to cancell account
I was advised of a web site to get a free product for whitening teeth. i found out later it was a scam to get $126.42 of my money without a refund or cancellation of the program they placed me in that I did not want. they said I had 14 days to cancell but I did not know that because I was not aware I signed up for a membership. I could not get them to cancell.
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wvwerff
February 3, 2010
refund scam
I received a "free" sample from this company and was then sent and billed for another shipment of their product. I contacted the company, was charged 6.95 for a return label and returned their product and was told through email that my account would be refunded the $86 charge put on it. After not seeing any refund, I contacted them agaain and was told that the matter would be handled by a manager and that I should see my refund within 2 weeks. Weeks later I contacted the company again and this time was told that I would have to dal with this through my own bank. They certainly used my account information to remove the funds, but would not return the money. THIS COMPANY IS A TOTAL SCAM AND SHOULD BE INVESTIGATED BY THE GOVERNMENT, SHUT DOWN AND FINED TO THE FULLEST EXTENT OF THE LAW.
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Sylvia Rankin
February 2, 2010
Scam
I ordered the free trial for the Premium White teeth whitening pen a couple of months ago. I was to be charged for the shipping and handling only. I ordered it along with the Smile Brite Kit (free trial also), because it said that for best results it shoud be used in addition to the Premium White. Since then, every two weeks or so, I am getting more and more in the mail. I only wanted the trial sample and not all this suppy of it
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Jendy
January 27, 2010
SCAM
I have read all the complaints regarding this company and totally agree, I only wish that I had them before falling for this awful scam. I have just spoken to "customer service" and all he did was spout back that I should have read terms and conditions. I returned to sender the product received after trial version and he said well we clearly tell you not to do that so we will not be refunding any money. I asked to speak to his supervisor and he refused. Do not get involved with this company, they are bad news! I will be lodging a complaint with The Australian Department of fair trading. I cannot believe the arrogance. I am so mad, I do wish I had done what one of the other complaints did and cancelled my credit card, now that would have been very satisfying...
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Linda Just
January 25, 2010
Whitening Product
I ordered a trial whitening tray product from a website. Had to fill out the information form before I got any info on the purchase itself. When I finally was shown the 'fine print' I realized that they would automatically send me monthly products, and would automatically charge my bank account. I then clicked 'No Thanks', and declined to continue with the purchase.
A week later, I received a whitening pen (not a tray/kit) in the mail. I immediately called the number on the website, and they told me that there was no record of any account or charges to me. I just received a 2nd pen in the mail; when I checked my bank charge, I have been charged three times for a pen. Never received the 3rd one. The company admits that there is no tracking info, and yet cannot refund my charges - charges of $86.93 each.!! I am struggling to get the charges refunded. This is NOT the product I ordered, I called within 14 days to cancel, and they keep sending more products and even more charges!! This is a huge scam.
I have retained a lawyer to help me with this, as well as my bank credit card company.
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r.oneill
January 23, 2010
hidden charges
as well as shipping costs they took a further £55.00 from my account, arseholes.
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Tuk2TheCleaners
January 22, 2010
Multiple Unauthorized Charges!
I blindly signed up for a "Free Trial" of Premium White and Premium White Pro for the amazing price of shipping and handling. Combined shipping totalled only $3.95. As you can see from my credit card statements below the nightmare began on 11/21/2009. As of the date of this posting I have been charge $576.34. For one I'm upset over the amount and second if the product was so great why in the heck do you have to use so much of it in such a short period of time.
I admit to signing up for the free trial and take responsibity for this action. The deception comes from the single source for which I signed up with distributed my credit card information to muliple outlets or shell companies within Premium White which in turn starting billing me for items I did not request. Although I cancelled from the original site they continued to send product and bill me since they originated from a different source. I know it is confusing. Bottom line the company fraudently misrepresented it's offering and immediately starting billing me for a product I didn't even have time to try.
I had to call 877-482-5017, 800-659-3588, 866-353-5501, 866-948-5508, 866-847-7659. That's five phone numbers and five entities sending and billing my credit card! All from a simple online "Free Trial" offer.
The cancellation process was gruesome and exhausting.
I have since cancelled my credit card and left with a $576.34 debt and a pile of disputes cases for each line item that was charged to my card. Totally disgusted!
I PRAY THAT NO ONE ELSE HAS TO GO THROUGH THIS. STAY COMPLETELY AWAY FROM PREMIUM WHITE AND SIMILAR TYPE SCAMS.
Detailed Information
Transaction Date: November 21, 2009
Post Date: November 23, 2009
Transaction Description: IVORYWHITE800964459 08662211656 CO
Charge: $1.00
Category:
Merchant Information: IVORYWHITE800964459 08662211656 CO
Detailed Information
Transaction Date: November 21, 2009
Post Date: November 24, 2009
Transaction Description: beutyclub 866-847-7659 CYP
Charge: $2.95
Category:
Merchant Information: beutyclub 8668477659 CYP
Detailed Information
Transaction Date: November 29, 2009
Post Date: November 30, 2009
Transaction Description: IVORYWHITE800964459 BOULDER CO
Charge: $78.41
Category:
Merchant Information: IVORYWHITE800964459 BOULDER CO
Detailed Information
Transaction Date: December 09, 2009
Post Date: December 11, 2009
Transaction Description: ultifreshwell 8669485508 CYP
Charge: $87.62
Category:
Merchant Information: ultifreshwell 8669485508 CYP
Detailed Information
Transaction Date: December 19, 2009
Post Date: December 22, 2009
Transaction Description: 345w*WHITESMILEPEN 8006593588 GBR
Charge: $87.62
Category:
Merchant Information: 345w*WHITESMILEPEN 8006593588 GBR
Detailed Information
Transaction Date: December 29, 2009
Post Date: December 31, 2009
Transaction Description: IVORYWHTE866-3535501 866-353-5501 CO
Charge: $84.36
Category:
Merchant Information: IVORYWHTE866-3535501 866-353-5501 CO
Detailed Information
Transaction Date: January 16, 2010
Post Date: January 19, 2010
Transaction Description: 587u*WHITESMILEPEN 8006593588 GBR
Charge: $87.62
Category:
Merchant Information: 587u*WHITESMILEPEN 8006593588 GBR
Detailed Information
Transaction Date: January 20, 2010
Post Date: January 22, 2010
Transaction Description: 349k*TEETHTRAYKIT 8774825017 GBR
Charge: $48.92
Category:
Merchant Information: 349k*TEETHTRAYKIT 8774825017 GBR
Detailed Information
Transaction Date: January 20, 2010
Post Date: January 22, 2010
Transaction Description: 654r*TEETHTRAYKIT 8774825017 GBR
Charge: $48.92
Category:
Merchant Information: 654r*TEETHTRAYKIT 8774825017 GBR
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miasmom2007
January 22, 2010
SCAM!! BEWARE!!
I ordered a 14 day trial and received the shipment on the 10th day of my trial period. I immediately called them and cancelled the product and sent it back to them immediately (unused). Thank God I got tracking on the product and I was able to file a claim with my bank because I never got the refund for the $87 that they wrongly charged me for!!
PLEASE BEWARE!!
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Fale Advertising
January 19, 2010
Will not stop charging my credit card
I have tried four times to cancel this reoccuring charge. The product does not stand up to its claim. The have been told that I would hire an attorney and they still charge my account. I have my credit card company fighting the company but I want to make sure that others do not fall for this scam.
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