Hi Herman,

Thank you so much for contacting us. It is my pleasure to assist you.

I understand that you are having problems viewing things via your internet browser. What browser are you currently using? We recommend Internet Explorer 8 or Mozilla Firefox. I have included a link for both of those browsers below.

Internet Explorer 8: http://www.microsoft.com/windows/internet-explorer/default.aspx?WT.srch=1

Mozilla Firefox: http://www.mozilla.com/en-US/

Also I want to make sure that you are able to log in to your account.

Username: [email protected]
Password: wassey05

If you have any further questions or concerns, please feel free to contact us. Thanks Herman.

Sincerely,
Tiffany C.


non of that is the problem please read what I have posted and Michelle's response last night
Tiffany (PrepLogic)
Today at 12:34 PM Hi Herman,

Thank you so much for contacting us. It is my pleasure to assist you.

I understand that you are having problems viewing things via your internet browser. What browser are you currently using? We recommend Internet Explorer 8 or Mozilla Firefox. I have included a link for both of those browsers below.

Internet Explorer 8: http://www.microsoft.com/windows/internet-explorer/default.aspx?WT.srch=1

Mozilla Firefox: http://www.mozilla.com/en-US/

Also I want to make sure that you are able to log in to your account.

Username: [email protected]
Password: wassey05

If you have any further questions or concerns, please feel free to contact us. Thanks Herman.

Sincerely,
Tiffany C.
Herman Venneman
Yesterday at 10:13 PM
199.2.59.213 thank you Michelle for the response I was not able to execute the option to pay for the shipping also I was not told that I had to pay for additional shipping costs, not that that is a major problem I was not able to use the option IT WOULD NOT Let me pay. I dont mean to yell and I did the capital as an emphasis.

As I told you in the very beginning I missplased the order form you were kind enough to send me a copy.

when I got it all went well until it came to the ordering it was not cooperating so to speak and I tried to redo it but I get a popup which only displays half of the wording and wont scroll up or down

In a nut shell that is my problem.

I need the disk in order to study for the next exam
Michelle (PrepLogic)
Yesterday at 10:12 PM Hi Herman,

I appreciate your response and I can certainly understand your frustration. I will see if our team can assist you by sending the necessary form via email tomorrow. I will keep you posted and again, I am very sorry for the inconvenience.

Sincerely,
Michelle H
Herman Venneman
Yesterday at 10:07 PM
199.2.59.213 Hello Herman,
This is Michelle in Customer Care and I am happy to assist you. I have been reading over your ticket and must admit that I need a little more information as I am somewhat confused from your last response. It seems that in your previous responses you were saying that you couldn't get the pop-up window to pay for shipping. Then you seem to say that you were able to get that window but that you did not wish to pay for shipping price. Finally, in your last response you stated that you can't even access your library.

I definitely want to make sure that I assist you efficiently however, at this point I desperately need you to tell me which of the three issues you wish to address. In response to your statement regarding for paying for your training in full, you are correct in that you have paid to have access to our entire PrepLogic library online without further charges. However, because you would prefer to receive your training on a DVD, we do charge the shipping fees to send this to you as it is considered an additional service since we immediately supplied you with your requested title online.

Herman, I look forward to assisting you and I am sorry that you feel that you are not getting the desired customer service. We are committed to helping you throughout your training however, without being certain of the exact problem you are discussing, I await your response so that I can assist you.

Sincerely,
Michelle H


thank you Michelle for the response I was not able to execute the option to pay for the shipping also I was not told that I had to pay for additional shipping costs, not that that is a major problem I was not able to use the option IT WOULD NOT Let me pay. I dont mean to yell and I did the capital as an emphasis.

As I told you in the very beginning I miss plaesed order form you were kind enough to send me the
Herman Venneman
Yesterday at 10:00 PM
199.2.59.213 Hello Herman,
This is Michelle in Customer Care and I am happy to assist you. I have been reading over your ticket and must admit that I need a little more information as I am somewhat confused from your last response. It seems that in your previous responses you were saying that you couldn't get the pop-up window to pay for shipping. Then you seem to say that you were able to get that window but that you did not wish to pay for shipping price. Finally, in your last response you stated that you can't even access your library.

I definitely want to make sure that I assist you efficiently however, at this point I desperately need you to tell me which of the three issues you wish to address. In response to your statement regarding for paying for your training in full, you are correct in that you have paid to have access to our entire PrepLogic library online without further charges. However, because you would prefer to receive your training on a DVD, we do charge the shipping fees to send this to you as it is considered an additional service since we immediately supplied you with your requested title online.

Herman, I look forward to assisting you and I am sorry that you feel that you are not getting the desired customer service. We are committed to helping you throughout your training however, without being certain of the exact problem you are discussing, I await your response so that I can assist you.

Sincerely,
Michelle H
Michelle (PrepLogic)
Yesterday at 9:56 PM Hello Herman,
This is Michelle in Customer Care and I am happy to assist you. I have been reading over your ticket and must admit that I need a little more information as I am somewhat confused from your last response. It seems that in your previous responses you were saying that you couldn't get the pop-up window to pay for shipping. Then you seem to say that you were able to get that window but that you did not wish to pay for shipping price. Finally, in your last response you stated that you can't even access your library.

I definitely want to make sure that I assist you efficiently however, at this point I desperately need you to tell me which of the three issues you wish to address. In response to your statement regarding for paying for your training in full, you are correct in that you have paid to have access to our entire PrepLogic library online without further charges. However, because you would prefer to receive your training on a DVD, we do charge the shipping fees to send this to you as it is considered an additional service since we immediately supplied you with your requested title online.

Herman, I look forward to assisting you and I am sorry that you feel that you are not getting the desired customer service. We are committed to helping you throughout your training however, without being certain of the exact problem you are discussing, I await your response so that I can assist you.

Sincerely,
Michelle H
Herman Venneman
Yesterday at 9:26 PM
199.2.59.213 Just a little ad on to my last posting my whole course has been prepaid I was under the impression that that includes sending me a new disk that is why we paid for the whole access
Herman Venneman
Yesterday at 5:57 PM
199.2.59.213 You know the solution, you people are not getting it I have just tried again to get the dvd send I have a pop up which does not give me any options it seems to me it is you who is combative and uncooperative. I am very calm and composed. If it is so simple to resolve a simple issue like requesting my training, why dos it have to take an act of congress to be able to effectively assist me in resolving this (your) problem. I would appreciate a more professional tone from your side and not treating me like a way ward child. I am 57 years old and do not appreciate you corresponding with me in that fashion.

If you received a pop-up that asks you to pay for the shipping costs, then it is clear that you have requested your title to be mailed on DVD format. Once you pay for the shipping, your DVD will be shipped to you. Its that simple. If you did not receive this pop-up, or you do not see an option anywhere to pay for the shipping costs for your disc, please let us know and we will assist you further. Thank you.
Herman Venneman
Yesterday at 12:06 PM
199.2.59.213 The reason I am "combative" as you put it is because non of you seem to read what I write and all I get is the same response like down load this or that.

what you dont seem to get is that I can not even get in to my library it is asking for a code when I put in the code it says I already have access
as for extra money if you look at my account you see I have paid for all dvd's and vouchers half of which I dont intend taking as I did explain to ERIK

I am not COMBATIVE I am however ticked of with your inadequate response. I thought the customer was always right? and the purpose of customer support was to resolve issues.

to recap I can not access my account "library" I have no access to order a new dvd course because I lost that form some how which I am not blaming you for all I want is help so I can keep up with my studies.
Michael (PrepLogic)
Yesterday at 11:35 AM Hello Herman,

Thank you for your reply. Herman, we are doing our very best to assist you in requesting your DVD by mail. However, every time we let you know the solution, you become combative and uncooperative. If you cannot stay calm and composed to resolve a simple issue like requesting your training, we are not going to be able to effectively assist you in resolving your problem. We would appreciate a more professional tone.

If you received a pop-up that asks you to pay for the shipping costs, then it is clear that you have requested your title to be mailed on DVD format. Once you pay for the shipping, your DVD will be shipped to you. Its that simple. If you did not receive this pop-up, or you do not see an option anywhere to pay for the shipping costs for your disc, please let us know and we will assist you further. Thank you.

Sincerely,
Michael A.
Herman Venneman
Yesterday at 11:15 AM
199.2.59.213 It seems that help desk support does not mean the same thing at Preplogic.
I can not seem to get the help I need, I can not get to the library, there for I can not change anything. and all I need is for you to send me the disk for the Net +
what is so difficult about that?
you dont read what you all write you ignore what I write. does it need an act of congress for you people to provide decent service?
Herman Venneman
January 12, 2010 at 1:45 PM
199.2.59.213 I am going to cancel all my out standing courses with prep logic because I can not ever get anything resolved with your company you dont read anything I write or what the previous rep wrote. your service sucks to high heaven.

Please cancel all out standing training I have I will never do business with this company again
Jenna (PrepLogic)
January 12, 2010 at 10:13 AM Hi Herman,

Thanks so much for getting back to us. I would be happy to assist you in obtaining your video online. To do so, simply click the "available formats" link next to your LearnSmart Video Training and from there you may opt to view your video online. Doing this will eliminate any need to pay for shipping. Please feel free to contact me should you have any further questions and I will be happy to assist you. Thanks!

Sincerely,
Jenna A.
Herman Venneman
January 11, 2010 at 6:02 PM
199.2.59.213 I get a pop up which says I have to pay for shipping I don't mind that but it does not give me an option other then the online version

I have more problems with preplogic then I can shake a stick at.

I am going to initiate the cancellation of the rest of the programs I was going to take because it is not worth the time or effort I need to put in to this to get a smooth running program

I know I won't get any satisfaction regarding my challenges.

The person I was dealing with seems to have washed his hands of me I can not get him to respond to any question. either

it is late here now but tomorrow I will find a way to cancel every thing and get a refund for the remaining programs I did not use
Jenna (PrepLogic)
January 11, 2010 at 5:33 PM Hi Herman,

Thanks so much for getting back to us. Are you receiving an error when trying to swap out your title? Any additional information you could provide would greatly assist me in providing you with an appropriate resolution to this issue. Thanks Herman, I look forward to hearing from you.

Sincerely,
Jenna A.
Herman Venneman
January 11, 2010 at 3:08 PM
199.2.59.213 Michael, I tried that it won't let me do that

infact I tried it 3 times
Michael (PrepLogic)
January 11, 2010 at 2:51 PM Hello Herman,

Thank you for your reply. Within the online training library, you still have the option of having the training DVDs mailed to you. What you will need to do is retire your current title and use one of your swaps to the Net+ again. When you confirm your request, there will be an option to change the Media Type of your LearnSmart video training. Under the "Available Formats" option, change the option from online access to DVD media. If you have any questions, please let us know through this ticket. Thank you.

Sincerely,
Michael A.
Herman Venneman
January 11, 2010 at 2:43 PM
199.2.59.213 I did get the library download, I have an other problem /gripe. I did down load the net plus because I could not get the disk send to me which is for me the best if not only way to get the best out of my training. the down load stops and starts constantly.

please send me the hard copy of the training disk
If that is not possible I will cancel all my training and request a refund for all that has not been used
Michael (PrepLogic)
January 8, 2010 at 11:08 AM Hello Herman,

Since it will be difficult for you to send in your form. We will process your request for the Net+ materials for you as a one-time customer courtesy. You should have your new download links for your materials today. If you need any further assistance, please let us know. Thanks.

Sincerely,
Michael A.
Herman Venneman
January 8, 2010 at 3:19 AM
204.181.128.145 Michelle is there an other way? my scanner does not work with my vista OP. it is sitting somewhere stored away until I can afford to upgrade to windows 7

is it possible to email it to me so I can fill it out in word and email it back?
Michelle (PrepLogic)
January 7, 2010 at 10:02 PM Hi Herman,
Since you are not able to fax your request form, you can simply scan it and email it to [email protected] and we will be happy to process it.

Sincerely,
Michelle H
Herman Venneman
January 7, 2010 at 10:00 PM
204.181.128.145 Thank you Michelle, I don't have a workable printer right at this moment.
My question is this can I fill it out online and sent it back on line
Michelle (PrepLogic)
January 7, 2010 at 9:46 PM Hello Herman,
Thanks so much for your response. I'm sorry if you are feeling frustrated because you do not have your form. It is my pleasure to provide your download link to access this form below:

Unlimited Access Next Exam Package Request Form
http://www.preplogic.com/commerce/product_delivery.aspx
12033-DHLKGIFJE-2592-C34012224

Herman, it is truly a pleasure to assist you. Please do not hesitate to contact me should you need anything.

Sincerely,
Michelle H
Herman Venneman
January 7, 2010 at 7:57 PM
204.181.128.145 Why is it so difficult to get a straight answer?
All I need is a copy of the request form to get my next training material?

I am severely disappointed with preplogic

the person I was originally dealing with seems to have lost intrest in helping me and this here service does not seem to be much better
Herman Venneman
January 7, 2010 at 4:55 PM
204.181.128.145 I am requesting you send me the net+ form as I can not locate it the form on my pc
so please could you resend it to me
Jenna (PrepLogic)
January 7, 2010 at 4:46 PM Hi Herman,

Thanks so much for contacting us. I'd be happy to assist you in requesting a new title. When you are ready, simply access your new title request form located in the delivery confirmation e-mail you received with your current title, indicate which title you'd like to receive next, and mail it to the address listed. Once received, our Fulfillment Department will be more than happy to process your request as soon as possible. When your new title request has been processed, you will receive a new delivery confirmation in your e-mail including all of your new downloadable material. It is truly my pleasure to assist you, please feel free to contact me should you have any further questions.

Sincerely,
Jenna A
Herman Venneman
January 7, 2010 at 2:55 PM
204.181.128.145 I am required to sit two exams for the A+
Michael (PrepLogic)
January 7, 2010 at 2:36 PM Hello Herman,

Thank you for contacting us. You have been training for the A+ 220-601 exam, and you will not require an additional title unless you are needing to sit for a separate part of the A+ exam like the 220-602 or 220-603. I would recommend checking out CompTIA's website if you need more information on the exams.

Also if when you are ready to request your next title, all you need to do is fill out and submit to us your Next Exam Package Request Form located in your product delivery e-mail. Just follow the instructions given on the form and submit it to us. In case you have trouble finding your e-mail, I have posted a link to your form in this ticket for your convenience. Thank you!

Sincerely,
Michael A.

3 GOTCHAS THAT YOU NEED TO KNOW UP FRONT, WITH THE $99 ALL ACCESS YOU ARE SIGNING UP FOR A 2 YEAR ACCESS THIS WILL COST YOU $1999, $199 PER MONTH UNTIL THE ENTIRE $1999 IS PAID IN FULL, YOU MUST LOG IN TO THEIR WEBSITE TO CANCEL NO EXCEPTIONS (NO EMAILS OR VERBALS), YOU MUST CANCEL IN 30 DAYS OR YOU WILL BE CHARGED A $600 CANCELLATION FEE. I specified verbally and via email that I did not want a continuing program but after 30 dayS, my account was charged $199. I think that preplogic has a good product but they just need to be more forthcoming about the $1999/2year access; and they need to spell out in big bold letters that there is a $600 CANCELLATION AFTER THE 30 DAY PERIOD. And of course I still think that the NO CANCELLATION is an unfair GOTCHA. People need to understand that this company has orchestrated a program similar to CELL PHONES and GYM MEMBERSHIPS ONLY THEIR CANCELLATION FEE IS A WHOPPING $600. I've never seen this type of termination fee scam in the IT community. Is it even legal? If you read the fine print, there's a tiny bleep at the very bottom, "...What's your Safety Net...For just a short time you can get started on your Unlimited Access for just $99. Learn how. After that, you'll be set up on our easy Unlimited Access payment plan (9 payments of just $199)..."; however, when you call for one product, the salesperson makes it sound as if he'll throw in a few other products for only $99 and that's what gets you in trouble, you're not just getting a few products thrown in, you're signing up for a 2 year access that cannot be cancelled after 30 days. At that point, they have you over a barrel because you either lose $600 and get nothing or you pay up.

Got a call from Accounts Receivable Barry Hare Jr. (813)-579-3360 and then he sent me a letter saying I owed $1309.00. I told him I
never ordered this unlimited access product and never would have.
The salesman tried to sell me on it and I told him I did not want it.
He told me that if I did not pay he would send me to a collection agency. What recourse do I have.

Thanks,

John Stewart
[email protected]

Just purchased a exam pack from preplogic. Everything ok until I answered the the phone from preplogic
Purchased a pack on the phone for $99 plus he deducted the $49 exam pack good deal I thought.
Next a bill for $900 and a quick phone call back.
No I bought a 2 year pack ?
I cancelled. No I can not I am told?
I cancel again in email.
Next $77 taken from my account.
Email to complaints
Amazingly I am told $77 for the pack I bought and If I don't cancel I will be billed $900 for the other pack.
Any way I have replied "that I have cancelled and keep on canceling".
Have reported this to the authorities.
Don't buy from preplogic.
Will attach proof for you disbelievers

I did deal with your company and has received nothing than a run around. Plus you wanted to charge me a cancelation fee for something which I canceled within the thirty day period anyway.