PrepLogic

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Category: Websites

Contact Information
1300 N Westshore Blvd, Suite 125, Tampa, Florida, United States

Phone number: 1-800-418-6789
preplogic.com

PrepLogic Reviews

Jim Holloway August 1, 2009

Misleading advertising

Refusal to honor a cancellation within 24 hours of placing an order and before the product was shipped after reading the contract was different that what I was told.
I was at the Prepogic web site, I hit the "Talk to advisor(or something like that) and was chatting with a person from Preplogic. He asked if he could call me to get this going faster since I had lots of questions. He called and he told me about the $99 program to try out their different courses for $99. The next day I signed up via their web site and the contract came back saying 6 payments of $189. So at that point I contacted Preplogic via their web question area, they said I could not cancel and get my $99 even though I was contacting them within 24 hours of the order(really it was less than 2 hours) and when I finally talked to a sales person Donnie I told him to cancel my order and he said okay but since I paid for it I might as well look at the info they have since I was already charged the $99 and that cannot be refunded. I checked out the info and then went on vacation and when I returned Preplogic had charged me $189. I called and they said I never cancelled. Lots of posted messages were posted on their question web site but they continued to REFUSE to refund my $189 but said they could reduce and change things. I said I wanted my $189 back because I cancelled with Donnie within the 1st 7 days and they said they had to record of the cancellation. I filled out a complaint with the BBB and sent a note to the President of Preplogic and am waiting to hear back from each. I have also called my Credit Card company and disputed this $189 charge. I told that to Preplogic and it seemed to upset them a bit and they advised me that they go for FULL charge $1600 if an order is disputed. So I am waiting to see what the President says. I am hoping he comes back and refunds the $189 as they should. I cancelled it within 24 hours and Preplogic just would not accept my cancel request. I have bought training from them in the past and was quite happy with the Quality of their product. It is a shame they have tainted my relationship with them

Daniel March 31, 2009

Terrible experience

I purchased a practice exam from Preplogic as part of a promotion where I would receive a $155 rebate towards an exam voucher. Part of the promotion said that I could not send in the rebate until 30 days after the purchase, which I followed. I sent in my rebate after 30 days, and waited an additional two months without receiving my rebate. I called them up, and they claimed that that had never received my rebate, but were still willing to honor my rebate. They then sent me my gift card, which I received about 3-4 weeks later.

Two months later I decided to redeem that gift card online to purchase my exam voucher, and their website says that the giftcard is expired, and that I had to redeem it within 90 days. I am holding all of the paperwork in my hands, and there is absolutely nothing in that paperwork that says it has any kind of expiration date. I looked online and found that there are dozens of other people that had both of the same issues that I have. Preplogic claims that their rebates were never received, and then would not honor their giftcards after receiving them. I also called Preplogic back several days in a row before I could actually get a live person on the phone. That person told me that it was clearly stated in the paperwork (which it isn't in there at all) about the expiration date. I was also told that I was 'out of luck', and that I was not going to receive my $155 towards the exam voucher. I asked to talk to a supervisor about this and my request was denied. I feel very ripped off.

I would have never made this purchase in the first place if I knew that I would not get my $155 rebate. I also made sure to carefully read all paperwork and follow all instructions carefully to avoid any kind of situation like this.