We had a payment agreement for 148.00 for the 22nd of April where we would call and give them our banks info, they admittedly made a mistake and billed 256.00 to our credit card. We disputed it with Credit card and Prestige sent them faxes and spoke to them on a 3 way call stating the charge was in error and it was ok to refund us the full amount and they would not be resubmitting it. the Credit card company complied and refunded the amount, on the 23rd or 24th Prestige again charged us and took the full amount of 266 which took us into overdraft. We tried to work with them to do something for almost 2 weeks. Finally on 5-6-10 i spoke to the Manager Mike who said that they would not refund the amount but they would lower our remaining paymants to 90%. I asked him if the principle amount was lowered he said no. So in effect they lowered our monthly payment but we still incur the accrued fees that they tack on. Basically now we are paying more in the end of the day because our payments at 90% will prolong the end date making us pay more in compound interest for an error that they admit to making. We have incurred numerous hardship due to the cc being suspended and us having no money whatsoever. Asked Mike if they can atleast *** the accrued interest that they are racking up for the extended time that they allotted us and he refused, i asked him to *** the charges that had accrued from april 22nd when they messed up until our next payment because we should have to incur those. he refused . he then said that that they did not recharge the amount, his computer shows him that they debited the acct once. i told him i have the paperwork that proves this and he said he doesnt care. what can i do ?