Following up on another complaint I made about these companies, which are all affiliated reguardless of how they want to play it. I was to recieve a refund of $89.31 for a bottle of exteme acia berry that I had not ordered. I sent it back with a tracking number, was to wait up to 14 days to recieve my refund and that has not happened yet. I called the company again and they said they will have to fill out forms again for a refund. The Total Cleanse refund just keeps getting refused. It took much more than a phone call to get in touch with them but it took more than the 2 week trial period to find a way to contact them as the phone number given on the bill is phoney. There is an online chat line to "talk " to someone. The link escapes me at the moment, but can be found in the complaints forum on this subject.