I made a hotel reservation via Priceline, thinking I would get a reasonable. However, when I checked into the hotel, I found out the RACK RATE was lower than what Priceline charged me! When I called Priceline, they told me that unless I found the rate online AND reported it within 24hrs of booking on their site, there is nothing they will do! So much for getting the best price!

I will NEVER use their service again!

My husband and I booked a vacation with Priceline in February and due to bad weather the flight was canceled. We had to go to another airlines at the smaller airport here in Minneapolis. We paid over $1000 for a one way flight just to get out of here (we were headed to sunny California after a miserable winter). I called Frontier Airlines when I got back after not hearing anything about the refund they had promised me. When I called them in the middle of March they informed they had already sent the refund to Priceline on 3/2/11. Everytime I call Priceline they tell me they have not received the refund, bounce me around to different departments and then after 45 minutes of getting the run around they tell me they don't have the money. It is ridiculous, I just want my $258.62 back. It is a matter of principal now!!!

Once my price was accepted at a hotel in Portland Oregon, I called them to request (2) double beds. They told me that there would be an additional charge of $25 per night and a 12% tax added to my bill. I called Priceline to complain about what had just occured and the gentleman placed me on hold to verify what I was telling him. Within 5 minutes he was back on the line and informed me that it was indeed true and that was the hotel's policy and nothing could be done about it. He asked me if I read the policies of Priceline and said that I had one of two choices. The first being to pay the extra monies for the two double beds or cancel my reservation and still be charged becuase Priceline does not issue refunds due to their no cancellation policy. He stated to me that the rooms accomodate (2) adults. I have no plans on sharing a bed with my grandmother, grandfather, brother, or mother-in-law. Nowhere in their policy does it state that if you request a certain bed that your price may go up. I alerted my credit card company and putting these charges into dispute for fraud and misleading information. I e-mailed customer service from Priceline and they responded to be by stating that 'We are truly unable to assist you further in this matter'. 'Please do not expect a response to further correspondence on this issue'. The people at Priceline are extremely rude and have no morals. I find it funny that once I checked their website to see if I could purchase a room at The Benson Hotel A Coast Hotel using their 'fee chop' option, out of the 137 hotels I printed this hotel was not even listed. Beware, if you need or want double beds to have a good nights sleep, you may be charged extra. Priceline should be ashamed of themselves. I am not giving up and am working with my credit card company to get out of this hotel.

This is a serious COMPLAINT !!!

Background: I booked a ticket through Priceline on August 2, 2010 going from IAH to EWR. I got the tickets for United. Due to an emergency, I had to change my plan and I called Priceline (with United on conference) to change my schedule or cancel the ticket. They couldn't change but they agreed on cancelling the ticket (after calling 4-5 times in 3 days talking for over 2 hours each time). They also agreed on issuing refunding initially. I called in after 2 days to check on the refund, now they said money cannot be refunded. I had to argue for about 2+ hours to convince them to atleast issue me a credit. They eventually agreed on it and asked me to use to credit with a year of cancellation (i.e. till August 2011).

Present: I called Priceline today to book a trip I need to make in about 2 weeks. I wanted to use the credit, I was promised, against booking the ticket. When I spoke to Paris (YY) at the MANILA center, she told me there's NO CREDIT ISSUED TO ME. After a brief and a soft argument I was forced to speak to a supervisor, Keith (UM). I was told a credit can be given but on conditions:
1) The credit amount will only be the price of the ticket ($221.03) and not the tax ($48.75) on the ticket. (I was not informed about this when the credit was agreed.)
2) There is a $150 airline exchange fee. (Again, it was not mentioned while giving credit and no where on the site is it stated.)
3) I can book tickets only with United and no other airlines. (This was also not mentioned while giving credit and the rules on the site state "Before calling, we suggest that you review available flights and fares on our website to find your desired flights on".)

This is ridiculous. It is worst customer service I have ever experienced. The representatives did not know what they were talking. I have been mis-lead and there is so much false information.

After calling priceline and trying to get them to fix the mess with my reservation and being on hold withttp://travela.priceline.comh American Airline for over 15 minutes with two different agents I get this notice...I did not cancel my return date as priceline wanted over $200, American wanted over $300 however I could buy a new ticket from AA for $148 and if I wanted to drive home in the car I rented through Hertz they wanted over $500...
Dear Howard Roe,

We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show.

Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please reference the following ticket number(s) when communicating with the airline:

Continental Airlines-DRN5CG
Continental Airlines-DRN5CG
American Airlines-KVUXHU
American Airlines-KVUXHU

Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information.

If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-774-2354. Please be ready to enter your Request number 93815075102 when prompted.

Thank you for using priceline.com.

Sincerely,

The priceline.com Customer Service Team

P.S. -- Please do not reply to this e-mail - e-mails sent to this address will not reach an agent. To e-mail us, please visit the priceline.com website.