Priceline hotel booking is very DECEPTIVE. My offer was accepted by Affinia Suite Hotel, which I assumed a suite can accomodate 2 adults & 2 children. Upon arrival, Affinia informed me the room I booked thru Priceline is one bed guest room because of the price I paid. To upgrade I paid extra fee to get a suite with one bed and a pull out sofa bed.
I could have book directly at 4 stars Marriott or Sheraton in NY city at the price I paid thru Priceline & upgrade fee at Affinia.
Affinia Hotel is shabby at its best, old room and furnitures that have seen better days. FIRST AND LAST TIME I USED PRICELINE TO BOOK HOTEL.

Never Use them. I lost $500.00 and the customer service representatives are not fluent in english and constantly read from a script. A manager is not availabe to speak with customers. Save yourself some trouble and go with a different service.

Several weeks ago I attempted to book a vacation package through Priceline, but my efforts failed. After several tries of entering my payment information my reservation was rejected because the price had "just" changed -- increased that is. I tried several times, but to no avail. I finally decided to call a representative to help me book a package. I went through the process of booking the package at a surprisingly lower price than advertised on the internet. I was thoroughly excited after the process was complete. After receiving my itinerary I noticed the representative had entered the wrong dates - the wrong month that is. I notified the Priceline Customer Relations department of the representative's mistake, which was no help either. I was informed that I agreed to the wrong dates throughout the booking process, therefore I was not going to be reimbursed. I find it hard to believe that I would not pick up on the wrong month throughout the book process, but apparently I did-- according to them. With this in mind, I asked the Customer Relations rep for a copy of the conversation or a transcript to prove this, but again was denied. Overall, I am out $700 without proof of the mistake other than an email from a faceless rep saying sorry, but we are not going to help you. The situation is outrageous and I would urge anyone using any site, epsecially this one to be careful. There is no going back once a mistake is made, no matter who made the mistake.

JUST PURCHASED A HOTEL ROOM ON PRICELINE. PAID IN FULL - THEN THEY CHARGED ME 20% TAX AND FEES ON TOP OF THAT. WHEN I GOT TO THE HOTEL - THE HOTEL TOLD ME THEY WERE ALLOWED TO CHARGE ME $40.00 PER NIGHT PLUS TAX FOR THEIR OWN FEES AND TAXES. I CONTACTED PRICELINE AND PRICELINE SAYS THIS IS COMPLETELY OK WITH THEM AND THERE IS NOTHING I CAN DO. SO WHEN YOU MAKE A BID FOR A ROOM ON PRICELINE - DON'T THINK YOU'RE GETTING IT FOR WHAT YOU BID. I PAID double!!!

Priceline uses deceptive trade practices to make you think you are getting some kind of deal. I booked a hotel room at Econo Lodge Time Square for New Years. I thought it was right on Times Square, and would be inside the police cordon for the ball drop. Wrong. Room so tiny you couldn't get around the bed without crab walking between the bed and wall. Room $250 a night. Paid in full. Got there, realized I had been scammed, and checked out after two nights. Econo Lodge said 'sorry you booked through Priceline, you must go to them for a refund'. Priceline said 'sorry, Econo Lodge takes care of refunds'. Net result: Screwed out of $500 for two nights of lodging paid in advance.

I'm a lawyer, and if anyone wants to join in a lawsuit, contact me. I'm going to sue Econo Lodge, and Priceline, and let the Jury sort it out. Having a lawsuit pending in NYC makes all my trips tax deductible, so what the heck. If I had been smart enough to check with complaintsboard.com before I did business with Priceline, I wouldn't have made the mistake of doing business with them. Addendum: I found a two room suite CLOSER to Times Square for approximately the same price.