Tried to cancel my hotel but the operator who spoke poor English claimed he could not find my reservation. I gave him my phone number which he said he should be able to find it with but could not. I needed to cancel by noon and I called at 10am. I explained to him I was traveling and he said not to worry just do it when I get to a computer I was unable to get to a computer until the next morning and now they refuse to credit me the full amount.

Today Mr. Phillabaum refused to research the issue claiming they had no record of my call which of course they would not because they could not find it on the phone. Also I had no idea I was dealing with priceline as I had made my reservation with Virginia-Hotels and the reservation makes no mention of them.

Charged $208 for a stay I canceled.

I mistakenly entered a transaction on the Priceline.com web site, I noticed my mistake called immediately to demand cancellation. I was told that there are no cancellations even though my transaction for flight request was still not fulfilled. I stayed online with a customer service supervisor for 25 minutes and during that time a flight I didn't want was automatically chosen and charged to my AMEX. I called AMEX who sympathized, but said they couldn't do anything until the next billing cycle (20 days from now). My flight is in 31 days... what can I do to fight for my rights. I've even asked if I can pay a cancellation fee, but was rejected.

I was on Priceline.com to purchase tickets from PDX to BUR. I requested peak hours for travel and 1 connection. What I received was not anywhere near what I ordered. I received confirmation that I had tickets from PDX to SFO and from SFO to BUR leaving PDX at 5:50 pm and arriving at BUR at 9:47 pm. With a layover in SFO of approx. 1 1/2 hours. Return times were also supposed to be 1 connection from BUR to PDX leaving BUR at 6:55pm and arriving in SFO at 8:02 pm, leaving SFO and arriving in PDX at10:57 pm. Not hardly peak travel times or 1 connection flights. I immediately called Priceline and was told that what I got is what I am stuck with and I would have to pay for the tickets whether I used them or not. I called my credit card company and was told that I could dispute the charge but it might take up to 90 days to settle. In the meantime if I don't use the tickets and get a flight that is compatible with my needs I will be stuck for the price they have charged me. The credit card company also informed me that if the website says no refunds or changes that I will probably lose the dispute and lose the money. So begrudgingly I will use the tickets and recommend everyone that I send e-mail to or talk to not to ever use priceline.com.

After purchasing tickets through Priceline, while still "signed-in" I wanted to research a price on round trip tickets for my mother from FL to NY. When I went to search for the tickets Priceline charged my credit card for tickets it found without "Confirming" that i wanted to actually purchase these tickets. I don't have a problem with the departure time but the return date needed changing because of the length of time. Not only were they rude about it they won't make changes, even though I was willing to pay penalties. I am out a hell of a lot of money because I don't know if my mother will even travel on the dates. So NEVER NEVER NEVER again will I purchase tickets for trips through priceline, nor will I travel the airline that accepted the terms and is unwilling to help me out with changes to the ticket. Even with enough advance notice. I will go out of my way to know how I was treated by this company and how they won't try to help people with ticket problems. It was suggested that even if my mother was dead they wouldn't refund or change the ticket. What kind of a company claiming to help people with cheap fares won't help those they've freely RIPPED OFF!

I purchased tickets through Priceline.com. I did realize that to some degree there were no refunds but I didn't realize that you could not have changes made. I was checking on the status of my ticket through the airline carrier Delta to make sure all of my plans were as stated in my itinerary that Priceline.com sent me. Let me tell you, I was speechless when they told me that the reservations that I had made were canceled on Delta's computers. I spent several DAYS calling trying to get things taken care of. In the mean time, I needed the flight changed leaving from my destination a day sooner. The Customer Service Personnel told me that since I have had all of this trouble that when she figured out what had happened to my tickets being canceled that she would change my departure date to help make up for all of the trouble I went through. After I received no calls about anything dealing with the problems I was having, I called Priceline myself and found out that the tickets had been reinstated but the departure dates had not been changed as was agreed. I then called Delta airlines to make sure that it was reinstated and it wasn't. They had no record of a reinstatement. I tried getting a refund because I was tired of all of the hassle and even let them know I was turning them in to the Better Business Bureau and contacting my lawyer. Regardless of what I said, they did not care. They basically stole $250 from me and did not care. I believe that Priceline is the scam of century. I just can't believe they are legally stealing from people and nothing is being done about it.