while checking prices on priceline they booked a hotel that I DID NOT WANT it wasnt anywhere near my destination...They have no one to talk to to reverse the mistake...I called my credit card company they said it already went through WARNING NEVER NEVER NEVR USE PRICELINE THEY ARE LIARS CHEATS AND THIEFS

When they booked me at the Alexis Resort I thought had I received a pretty good deal for $70 a night. The hotel's web site showed a very pleasant hotel with several pools and nice rooms.

What they did not tell me was the hotel was undergoing renovation (and it really needed it.) The front entrance and one of the pools was torn up. We had to walk several hundred feet through a plywood makeshift walkway to get to our room. The stray cats roaming the grounds were also not what we expected. I think wildlife is good just not in my motel.

The rooms were old. My boss had plaster falling off the ceiling in his bathroom. The beds were like sleeping on a bunch of cement blocks. This turned out to be not a big problem because the sound of jet aircraft taking off from McCarran airport kept us awake anyway. They had absolutely no soundproofing.

The worst part was I found out before I got there that they were renovating and tried to get Priceline to do something and they would not. When I complained to Priceline after I got back nothing happened.

Until now I had always recommended that others use the site since I had a positive experience.

Today I was very disappointed after a reservation was made for me for a 4 star hotel in place of the 5 star that I requested. I called their customer service and I talked with the representative and her supervisor.

Both of them were very polite, but talked about everything irrelevant instead of trying to help. It was an insult to my intelligence and I don’t understand why Priceline wastes money on paying customer service when they just repeat the same sentence again and again and are unable to help.

I never met a customer service rep or supervisors who were so impotent.

Customer service told me that I made two trials to get the hotel and I told them that I made only one.

But this time the system acted in a different way and after a minute of searching it asked me again the credit card identification number. It didn't indicate that it couldn't find the 5 star and didn’t asked me to reduce the stars number! I typed the number again and then I got the unwanted result of the 4 stars.

When I checked my e-mail I saw 2 emails from Priceline telling me about the status of my order.

I am sure that they had a bug in the software and it resulted in not showing me the change when it asked again for the number of the credit card. The system didn’t display the change in the star level and when I immediately called the customer service they refused to relate to the issue.

I know that some people will think that I’m spoiled, but the issue is that they took the price that I offered for a higher level and gave me in the same price a lower level.

I have used Priceline with success in the past, but this experience is my last. I wanted to book a room in downtown Nashville, went on the web site and looked at the choices in the various star levels and found all the hotels listed to be acceptable. Went to the map and they were all located within range. So I put in a bid, it was accepted but for a hotel outside the area I was looking in. Once I realized where the hotel was, I did a little searching and found reviews (not stellar) that commented on how out of the way the hotel was from downtown although the hotel itself advertising as a downtown hotel. Went back on the web site and did some more searching-the hotel isn't listed on the website at all and doesn't show up on any of the maps. Now, it looks like we are locked in (after a complaint email and a wasted call to customer service) so I will let you know how it is. Very disappointing!! and a bit deceptive.

We purchased our tickets through Price line from LAX to Acapulco. The itinerary we chose (from what we were offered) was absolutely impossible for us to arrive from Acapulco to Mexico City on Azteca Airlines, pick up our luggage, run to the Continental Gate, check in our luggage and be shuttled out to the plane in time to catch the 2nd leg of our flight plan. Thus, we spent all night in the Mexico City Airport, having to keep an eye on our five bags, and worrying about how we were going to get back to L.A. the next day.

Priceline, being our Travel Agent, should not have offered a schedule that was impossible for us to meet. They should have known about our luggage not being sent through from one airline to another, the shuttle taking passengers out to the plane, and even the huge distance between the airline carriers.

We were not offered any food vouchers, much less a hotel voucher, or even an apology from Priceline, Continental, or Azteca. We were, though, charged an extra $100 a ticket for having to change our schedule for no fault of our own.

Yes, we chose that agenda. But we are the consumer. It isn’t our job to know about the Mexico City Airport and the different requirements of it. It is Priceline’s, through whom we put our trust, and gave our money.