I am a hotel owner who witnessed several situations with Priceline refusing to refund a traveler after being forced to change their plans due to an emergency. These passengers had purchased a cancellation insurance policy from priceline.

I found Priceline particularly discriminant against travelers who do not speak English as a first language. I tried to help the traveler and they gave me the biggest run around. They refused to find me a department head to speak to. I talked to 8 different people from priceline and I eventually gave up. They are blatantly dishonest and non accommodating their clients.

This was not the first time but would be the last.

It appears that they forgot who made them successful. They make some tourists leave our beautiful country with a very bad taste about the way we do business. Their cancellation insurance is a fraud. They often try to get out of it.

If you can avoid using Priceline you would do yourself a favor

They say on their site that they will "look" for nonstop flights first and then go to 1 stop after that.

I was on one Priceline site that showed 3 nonstop flights. Any of these flights would have worked fine for me. I then had the "name your own price" button curse.

I clicked it and was told to name my own price and that they would look for nonstop flights first and I could save up to 40 percent.

Not wanting to be greedy and having just been shown that there were 3 nonstop flights on their previous site, I bid just 10 dollars less on a flight from Richmond Virginia to New Jersey.

What a shock. What should have been a very short flight in the morning (all nonstops were morning flights) turned in to an evening flight with a significant layover right next door to Richmond in DC.

I called their customer service to ask who was searching for my nonstop flight?

They said sorry, nobody does. This was not just one agent, but three. And actually they didn't say sorry, they were very rude.

I was hung up on three times and spent over 5 hours on the phone with no satisfaction.

I guarantee you won't get to speak with an American or anyone that can follow a story more than 5 seconds long.

It's all Bangalore, India where they are taught to do one thing. "Just say NO".

They'll say you signed off on the contract and agreed to layovers. They don't care that they falsely advertise what they will do. I'll never use Priceline again and I won't use United either for partnering with such shady characters.

Virginia is supposed to have a 7 day right of cancellation no matter what, but Priceline doesn't honor such laws.

I submitted a bid on Priceline. I checked the website which said the bid was accepted and gave me flight numbers and times.

I never received an e-mail confirmation.

The week I was to start my trip I called the airline to confirm. They had me on no flights. I called Priceline. They had no record of my bid being accepted.

They said only that it had not been confirmed. With Priceline the bidder is not supposed to confirm.

The ticket is bought the moment the bid is accepted according to Priceline's own warnings on their website.

I had to buy a high priced to keep my travel plans.

I'm a formerly loyal Priceline customer who successfully bid on a room yesterday. Only to arrive, discover that the hotel was overbooked and my room was now in another (cheaper) hotel, and in a very stinky smoking room, no negotiation possible.

By the time we arrived it was too late to do much else. We called Priceline and were told that we could cancel the room, but we were not guaranteed another. We chose to keep the room rather than risk a night in the rental car.

Bottom line: Priceline gives you smoking rooms. Which, as a non-smoker, is miserable. Even as a former smoker, I'd say this room is particularly brutal. The walls are yellow, the ceiling and carpets reek.

I believe that if the public really understood that they were risking a truly stinky room any time they used Priceline, they might not be so inclined to use Priceline. From my experience, I would gladly have spent more money for a room I could stand to be in. Priceline ruined my sleep on this business trip. Beware the Priceline bait and switch!

hey robinson... yeah you were raised right and had a proper education alright... so you said you are a costumer???? what kind of costumes do you do? who do you provide costumes for and finally, do YOU wear a costume? did your education include tact, grammar, spelling, forming sentences...etc...you said all those "costumers" didnt "took" 5 minutes to read the scam in fine print and your job would be "more easier" if ppl were nicer...i would guess amy robinson that a priceline COSTUMER rep is the best you can do in life, but my opinion is that youre better off at mickey d's and sticking to "do you like fries with that"... cant mess up that sentence... priceline should fire you immediately...