So today there is a severe winter weather warning for New England and most of the US... can't even get the car out of the garage let alone make it to the train staion and into NYC. I booked a room with Priceline. The hotel was willing to change my reservation to another night, as long as I paid a bit more (okay, get it) but Priceline would not do it! It's a severe winter storm!!! I've NEVER cancelled a trip before and travel frequently!! Priceline had no room on thier list of policies for good customer service... they passed me back and forth... 3 times to Priceline, twice to the hotel who's hands were tied without verification that Priceline cancel the reservation. I may have just been played all afternoon by both parties.. Never again...

fyi, another trick that priceline uses that folks should be aware of. I recently booked a rental car through them and specified that I wanted a mid-size car with an infant car seat for my 8 month old son. I was quoted a price and went with the lowest price car rental agency-Budget--through my priceline search.

Upon showing up at the rental car counter, I was told that the infant car seat was not included in the price (but was just a "requested option") and that it would be $16/day extra (for a total of $128 over an 8 day rental). I think that priceline is practicing blatant false advertising--I would never have booked the car through them if the incremental $128 had been included in the price I was quoted. Be careful--these guys are very deliberately deceptive.

I booked a flight on Priceline for my disabled mother to come visit for the Christmas holidays. I happen to call back and found out that the flight was booked for me instead of my mother. I asked if they could change the information and they said that they couldnt. I was then told that they would keep $150 of the ticket as nonrefundable. The original ticket price was $364. I suggest to everyone that reads this that they discontinue doing business with Priceline and call their states Attorney General to make a complaint against their fraudulent practices. The customer service department act as if they were located in another country like India or somewhere.

My husband and I had been planning a trip to Las Vegas for a few weeks now. We already booked flights and were keeping an eye out for good hotel deals. We eventually decided to try the "name your own price" option on the priceline website. Keep in mind we had a pretty good idea of the prices that were out there and it was nearly time for us to decide and book a room. Enter priceline. We pretty much knew what kind of hotel we wanted to stay at. So in the " Name Your Own Price" we bid a higher price to try to avoid some of the cheaper, smaller, and frankly crappier hotels. We understood and agreed to the the non refundable - non exchangeable stipulation because we figured we knew the prices and we had nothing to lose but getting us a better deal. Our bid was accepted. But with one huge problem. The hotel priceline booked us was actually 30% cheaper if we hadn't used priceline's "Name Your Own Price" option at all. Their new slogan should be Raise Your Own Price. So in short the hotels that we were trying to opt out of by exceeding their prices is the exact hotel priceline stuck us into. At a nonrefundable/ exchangeable price. So I called priceline and they admitted that there had been an error on their end, due to their own prices being cheaper and their "Lowest Price Guarantee" promise. They proceeded to refund me the difference in price. The only problem now is that I am stuck at a hotel that i tried to avoid by over biding even their highest priced rooms. They were unwilling to even attempt to put me in a nicer more expensive hotel for even more money. So far I am waiting to hear from the dispute that i filed with my bank. Thanks priceline for trying to ruin my vacation!

Booked Days Inn hotel reservation in Key West. Horrible experience from day one. Front desk clerk asked daughter to show chest to get a strand of FantastFest beads. Room flooded with water and ants. Dirty and dog pooh on deck of pool etc. Long story short, Priceline offered me $10 credit (cost of room was $200 per night x 3 nights) and told me front desk denies ANY complaints. So happens I had my husband call corporate on second day to be given a case number and told to it would be 4-5 days to get back with us. Pleases think twice before you use Priceline. Customer service is not helpful and really does not care about you or your experience. They refer you back to the hotel and bear no responsiblity. I will never use them again nor their $10 credit. Thank you