I would like to warn ereryone against using priceline for hotel reservations. They are unwavering in the fact that they will not allow you to cancel or change reservations for any reason once made. I booked a 3 day hotel reservation through Priceline and 2 hours later discovered that I had accidently reserved the wrong weekend. Despite numerous calls to what they refer to as "customer support" (yea right), I was repeatly told that I could not change the dates of my reservations or cancel without paying the full price. My requests to discuss the matter with someone in management were ignored. I ended up going through the hotel chains website to make reservations for the correct dates. To add insult to injury the identical room at the same hotel was ten dollars less than the priceline charge and I was allowed to cancel up to 24 hours from check-in. Thanks to Priceline I ended up paying more, and for a room that I never used. Stay away from Priceline they are a total ripoff!!!

I recently booked/traveled to Mexico with my family, where we rented a car thru Priceline. I took the CDW insurance at $11 per day over the CDW through Alamo due to better pricing. Imagine my surprise when I got to Mexico and was told they did not accept the coverage and if I declined their insurance and anything happened to the car, I would have to pay out of pocket, and then request a reimbursement through the carrier. I opted to take the coverage in Mexico since I couldn't afford to replace a car if I totaled it and I did not feel like spending any time in a Mexican jail (if something happened and I couldn't pay). Upon my return I contacted Priceline via email and phone. Their response, call the insurance carrier to see why Alamo in Mexico would not accept their coverage.

I read the fine print on the disclaimer prior to booking, but I apparently missed the details that it was a reimbursement. In truth, I was lucky to have found the disclaimer on Priceline's busy web page.

Priceline's response was poor, in my opinion, since their website doesn't tell unsuspecting travelers the program is a reimbursement not simply coverage paid to the rental company. Some people might be able to cover minor mishaps, but what about those who cannot or those who have more than a mishap, ie, a totaled out vehicle??? Who can afford to replace a rental car ($1000's) to then file a claim and hope for reimbursement??? More disclosure on the website is needed. I plan to travel again but I will never again use Priceline. Their customer service response was downright horrible.

I may still complain to my state's attorney general or banking & insurance. Anynoe else who has had this problem might want to do the same.

I recently booked a weekend hotel in New York City through Priceline.com

When I started the process, I specifically selected 2 Adults (18+), 1 Child (2-17). Priceline gave me a bunch of options and after selecting one, I completed the process under the assumption that Priceline was accommodating my request of 2 Adults and 1 Child. When I called the hotel to confirm my booking, I was told that I now need to pay extra for the Child, as much as $75 more per night. Of course their contract states that the room can accommodate 2 Adults (18+) but makes no mention of the accommodation for the Child.

I find this incredibly misleading as my original request was to have a room that accommodated 2 adults and a child. Priceline has a no refund policy, and was unwilling to help me in any way. I even called up to their 'Customer Relations' department who wouldn't help me.

I learned my lesson to never deal with Priceline.com as they are a horribly company to do business with.

I suggest nobody ever deals with priceline.com

Priceline.com is a SCAM, pure and simple. I put a bid in on a room through Priceline.com. The bid was accepted. I arrived at the hotel. The room was not available. When I called Priceline.com, they promised to find me another room. They lied. I then said I'd find a room and give them the info to pay for it. Priceline.com said they'd pay. Priceline.com lied, claiming that they couldn't "see" availability at the hotel I was at (even though I was standing at the reservation desk).

i bought a ticket from priceline.com to Orlando disneyland ticket with my 4 years old daughter on her birthday . when we arrive to airport they told me there's only one ticket . I was angry but i had to buy another ticket for my daughter to not ruin her birthday which cost me $397.40 . Long story to short i would never never use Priceline.com also i would'nt encourage people to use as well . worst website experience ever