So I just went to book a car rental on Priceline.com. I was quoted a price of 101.68, which I was fine with and agreed to. I clicked "confirm" and was led to the second page, which said, sorry, but it's 260.39. When I called them to try to fix it, their answer was this: "Well, we just didn't make the reservation at all, so it's ok." I didn't get an e-mail telling me that the reservation didn't go through, or anything. So why bother giving an confirmation number, etc. This gave the impression that not only did they complete the reservation, but they did so at more than twice the originally quoted cost. I asked them to simply match the orginal cost, and they refused. I talk to their initial customer service representative, Victor, and then finally to apparently "the highest court" representative, Ellen, who still refused to do anything.

My nightmare started when I purchased a business class airline ticket from Priceline.com website to Europe July 2nd 2009. Three days before departure date I contacted Priceline to change my departure date. Everything went well and I paid all penalties/change of rate fees with my debit card.
When I received my confirmation e-mail, I realized that I got dropped from business class to economy; this was after agent told me over the phone that I was still in business class. I contacted Priceline about it, but really didn’t get any help. Their customer service told me that there is nothing they can do about it. When I went to check in at the airport, I find out that I don’t have ticket at all anymore. I called Priceline again (about 15th call in two days!) they said, that it was their fault and they will call my cell phone in next 15 minutes. I waited for 30 and called them again, went through same cycle again, and finally get talk to somebody that can speak English and could do something. She was actually half way helpful, but couldn’t fix the problem right away. No I only had 50 minutes time left for departure and still didn’t have a ticket! She promised to call me back and actually called back 20 minutes later. I finally got ticket and barely made my flight.
28 days after this episode I was checking my bank statement and realized, that Priceline.com had charged my debit card for third time for $530.11. This is over 20 days after trip, and I never authorized it. I called Priceline again, and customer service department told me (after waiting for 25 minutes) that it was their mistake, and they would refund my card in next 10 business days (which is BS on my opinion anyways).
I waited for 2 weeks and no refund. I called again and now story changed, Priceline was going to investigate what actually happened. They told me this will take 14 days, and are going to get back to me. As you can probably guess, nobody called or e-mailed me. I called again, and after transferring me from department to another for 30 minutes I actually talked to somebody that could tell me that they need to investigate what actually happened to original investigation!
At this point I handed this to BBB also, and contacted Priceline again. They gave me case id number and told me that accounting department is handling it, but I can’t talk to anybody in that department, they will let me know. I waited couple of days and called them again. This time they told me that refund was issued on September 7th and paid on September 9th. I told them that I still don’t have money; they told me that my bank is the problem, they have done their part. I try to ask transaction number, but didn’t get one.
After I called to my bank again just to find out, that Priceline.com has never tried to refund my card, I called Priceline again. Now after fighting with them over the phone, they gave me new case number, and couldn’t ever give me an answer, why they lied about the refund. They told me that there is nothing I can do about it, but wait another guess… 14 days!
I’m done with them now, I guess I just have to wait BBB to do their thing.
Very bad and sad skimming and fraud, I can’t believe Priceline.com can still be in business.

I booked a room on priceline.com. After getting what I thought was a good rate, I called the hotel directly and learned that parking overnight would be $27 on top of the priceline rate. I called priceline and attempted to cancel the reservation but priceline informed me that no refunds would be issued under any circumstances. It appears to be impossible to reverse any reservation made through priceline. Even my credit card company claims they can not dispute fees with priceline.

Moral of the story- Do not use priceline.com for hotels/motels without first checking with the actual motel for possible hidden fees not negotiated with Priceline. Do not change your plans, or become ill after using priceline. This company has instructed its employees to give NO leeway under any circumstances.

I used Priceline.com to help acquire a hotel room for a 3 day stay in Niagara Falls for our family vacation. We obtained a 3 star room at what we were led to believe was a greatly reduced rate.

Upon arriving home and checking our credit card activity, we saw that for the 3 day stay, we actually paid $67 more than what we would have paid without using Priceline.com. On top of that, we could have used our AAA card and realized an even greater savings.

When we called Priceline to inquire about getting a refund for the difference, we were basically told we should have read the small print; too bad, so sad.

Needless to say, we will never use Priceline.com again and want to alert others to what we believe to be a fraudalent business.

We have been looking for a vacation to Puerto Rico and Priceline.com seemed to have some very good rates. The problem is EVERY time you see the package on there site for the unbelievable rate, and go through the whole process to purchase it will not process the order and take you back to a MUCH higher price!!!

What happens is once you try to pay for it, it acts like it is processing then redirects you back to the same package at a much higher rate. I tried it about 5 times waiting for the low price to come back. My wife tried it several times at work, I tried from different computers and always the same result.

Called priceline to complain and they just acted like they have never heard this before or the package must have got bought. I am looking at it today and there it is the same low price again. Also looking on the web this is a common Bait and Switch Priceline.com uses. William Shatner now is on my crap list.

I took a screen print to see if Priceline would honor there price, and they would not do it.

Basically they show you the good price to bait you, then switch to the real price. What a scam. I finally bought through Orbitz and paid the normal price and has no issues.