We booked a room for two nights in Peoria to see the baseball spring training. Paid over $100 a night for the hotel from hell. Stinky, cigarette smoke infested room. Of course, we paid in advanced via priceline... Upon checking in, we were informed no non smoking rooms in the whole hotel...

We opened the windows, used a bottled of fabreeze, and it never even cut the odor. Being elderly, and not the most weathly people in the world, decided to stick it out. After mid night...the fire alarms rang, and rang. People wandering all over the halls, NO one was at the front desk. Locked up tight, and gone. Land, the fire department never responded...We packed up, left, and drove fifty miles out of there and checked into a clean decent Best Western. Be sure you never ever stay at an Extended Stay America ever. Unless, you want the vacation from hell. Our clothes just reeked and stunk from being in that place.

I promised I would tell 2000 people about my bad experience with Priceline "Name Your Own Price."
I was a regular user of Priceline.com. so they sent me a voucher for $25 off a hotel booking.
I clicked on the link on my e-mail and was directed immediately to the "name your own price."
I was looking for a downtown San Francisco Hotel, but I am told I clicked on SFO International as well, which is 15 miles away.
I don't recall clicking on it and don't understand why they have all the areas downtown together with SFO airport between them. I don't even think you can see it on the map. Anyway, I probably made a mistake, I don't know. Maybe its a trick becaue they have lots of hotels down that way and can't get people to click on that area.
But I was a loyal customer of Priceline. Of the 2000 or so things I have to click to make a booking, I accidentally clicked on this one.
As soon as I saw the mistake I tried to call but couldn't get through. I e-mailed in ALL Caps saying I was desperate.
Finally I got through but they wouldn't do anything. I asked what their policy was - they don't have one. No refunds, that's it.
I begged to be upgraded. I would happily pay more for a downtown hotel, but they won't bend.
So they don't look after loyal customers. We are just a number to them. Please be aware that if you make a mistake, it's YOUR PROBLEM.
ANYWAY I later found out that even though I had three people in the booking, including my brother and an infant, they booked me a single King Bed Smoking room - just to add injury to insult. I booked all my flights for the three of us through Priceline.com.
NEVER NEVER NEVER AGAIN.
Next time I will find an agent who has a policy about looking after loyal customers.

To Whom This may concern:

Priceline is a rip off, as far as I'm concerned! My receipt reflects that I have a rental car included with my vacation package which also includes hotel and air.

When I called Priceline several times, they have refused to admit that in fact I do have car rental included. I faxed a copy of my receipt to a Quinn, Priceline Employee and the same answer comes back. "Your contract does NOT include a rental car, when in fact my receipt reflects that I do!!!

Please help!!!

Thank you in advance.

Jessica Cossaboom

Beware of 'pushing the button' as William Shatter so eloquently states in the TV commercial for PRICELINE.COM. If you change any detail in the hotel agreement PRICELINE will charge you a one night's stay and $25.00 fee for this change.

I recently booked at PRICELINE.COM and then went through a whole circle of emotions and a one hour on the phone with PRICELINE.COM. I was trying to book a hotel in downtown Providence. I wanted to surprise a relative with a birthday present, you see he is slightly handicapped and cannot walk great distances, so being in the downtown area was my greatest concern. Within seconds of the acceptance of my $85.00/night stay at the Providence Marriot, I called the Marriot to see just how far a walk it was to the 'downtown Providence Place Mall. The Marriot claimed it to be a 22 minute walk, which is far greater than I bargined.

Upon calling back PRICELINE.COM I discoveraged new ways to tote the 'company line' without any concern for the consumer. After on hold for 10 minutes a customer service agent spoke. She kept repeating the same line, 'you booked within our 'downtown zone' and the Marriot is within that zone. How far a walk to the mall is not our concern, it is in the 'downtown zone'. We can cancel your reservation, but will have to charge your credit card. After various ways of explaining that my guest cannot walk that far to enjoy the Providence downtown, I would get the same response. She could care less about anything I had to say, only spouting the company motto of you pushed the button and should have read the guidelines. She is certainly correct, but who reads the legal fine print; especially if you are not a lawyer. My call was literally 3 minutes after I booked the room on PRICELINE.COM.

Finally she agreed (with great urging) to pass me through to the 'Customer Relations Department'. After this conversation and wait, I have concluded that there is no relations department to speak of. They stated the same things, unwilling to refund a portion of the money or to cancel the reservation or to help me find a hotel room closer to the downtown area. The priceline maps and zones need to be paid close attention (as does the fine print) if you book through PRICELINE.COM Once you 'press the button' on PRICELINE.COM you are committed without change... you are done!! Changes or questions: will not be discussed without a charge. Curious enough, I even informed PRICELINE.COM that the hotels website (Marriot) boosted of a spa and in fact the spa knew nothing about any arrangement with the Marriot and they were a 30 minute walk from the hotel. The Marriot has no spa. This did not matter to PRICELINE.COM because I had already 'press-the-button'.

NO MATTER!

Once you press that button you are done...As far as waging any customer service complaint you can only do that through email. They will not give you a manager to speak on the telephone. There is no thought process here, just HOLD THE COMPANY LINE AND SAY NO...

LET THE BUYER BEWARE...

I booked a hotel room in Quality Inn (White, GA and adjacent to I-75) through Priceline.com. After I checked into the motel and went to sleep, I started hearing loud noises past midnight. The loud noise was from a freight train passing through the railroad adjacent to the hotel. I closed my ears and thought it was one freak train but more and more freight trains rolled periodically each hour past midnight. Each train made it a point to blow the horn loud as it passed through. Perhaps, there was a rail road gate close by. My wife thought she was in that southern town shown in the movie My Cousin Winny, where Joe Pesci tries shut eyes in a motel adjacent to a rail road.

When I asked Priceline.com for a remedy, they stood by their advertsiement and said that I should have contacted the hotel manager at that time. Neither the hotel web site nor Priceline.com advertisement mentioned the nearby railroad, and thereby intentionally suppressed facts regarding the quality of the hotel.

Next time you use Priceline.com, call and verify the facts. They seem to have a tendency to hide facts. If you ever wonder how Priceline.com gets low room rates, it is because they contract with such hotels.