I made an offer for a 4*hotel in Paris France in an area detailed Eiffel Tower - Grenelle - Montparnasse and the description read: "Nothing in Paris is more picturesque than strolling through the Champ de Mars taking in the spectacular view of Paris' most famous attraction, the Eiffel Tower. After dusk, catch the Tower's romantic light show, which displays every hour. For a different view, tour Paris from the water on a riverboat in the Seine - many of them set sail from this area. Other attractions located in this zone include the National Assembly, Military School and Le Bon March, the world's first department store."

What I got was a hotel in an office park outside of the city. I tied playing nice and went thru three levels of customer service.. I then sent a letter to the top 5 officers of the company. No response. I then filed complaints with the Attorney's General of OR and CT. Next I filed a dispute with AMEX.

Their only response has been... it falls inside the mapped area. Which is a joke unless you are a city planner and know the city... The point is They describe and area and give you something completely different.

Below please find my communication with Priceline:
Dear Ladies and Gentleman,

I am writing to you as I have received no satisfaction from the 1st three tiers of your organization. I don’t believe that you understand that misleading advertising is not legal or a very customer friendly option. I’ve only heard “we are very sorry, we can’t do anything to help” You can and you must. If you took the time to read what Priceline’s description says and they look at what I got you would certainly understand my frustration. Below is the letter I wrote last night followed by your own Teddi Cremeans, reply. I await a better response.

I have been an avid Priceline.com customer since the beginning, and have been wildly happy with cars, hotels etc.

The above reservation is a disaster. When I booked and looked at the areas you define, I began with area 3 you describe as Champs Elysees, Opera etc. I didn't get my room so I added area Area 4 Eiffel Tower - Grenelle - Montparnasse. What I received is nothing like those areas. Your description of the area is: "Nothing in Paris is more picturesque than strolling through the Champ de Mars taking in the spectacular view of Paris' most famous attraction, the Eiffel Tower. After dusk, catch the Tower's romantic light show, which displays every hour. For a different view, tour Paris from the water on a riverboat in the Seine - many of them set sail from this area. Other attractions located in this zone include the National Assembly, Military School and Le Bon March, the world's first department store." What I got was nothing of the sort. The actual hotel was fine, it is not however in the area you described above. I quote from the actual hotel's web site:
History and national heritage


* Historic monument
* ARC DE TRIOMPHE : 7.00 km / 4.38 mi
* EIFFEL TOWER : 4.02 km / 2.50 mi
* INVALIDES : 6.00 km / 3.75 mi
* LE GRAND PALAIS : 7.00 km / 4.35 mi
* MUSEE D ORSAY : 8.00 km / 4.97 mi
* MUSEE DU LOUVRE : 8.00 km / 4.97 mi

* Museums
* GRAND PALAIS : 7.00 km / 4.38 mi
* LOUVRE : 8.00 km / 5.00 mi
* MUSEE D'ORSAY : 8.00 km / 5.00 mi

* Special tourist area
* CHAMPS ELYSEES : 7.00 km / 4.38 mi
* EIFFEL TOWER : 4.02 km / 2.50 mi
* MONTMARTRE : 20.00 km / 12.50 mi


What you sold me was a business hotel in an area that is not at all touristy.

I spent 40 minutes with your two tiers of telephone support, the first mans name I do not recall, the 2nd man was Paul Working ID ROAL. He kept telling me how sorry he was, but the hotel falls inside the map... This is not acceptable. If anywhere in your description you would have said "Includes areas such as your area 5 La Defense, I would have never even considered the option.

I would like if you could either cancel my reservation and I can just book a hotel without naming my price or put me into an acceptable hotel and area. Time is of the essence please let me know if you can help me.

Thank you for your time and attention.

Sincerely,

Pam M

I would appreciate any thoughts or ideas.

I booked a flight online through priceline.com I accidently pushed a wrong date on the computer. Within a couple minutes I sent an email informing priceline of my error. Priceline basically said they would not refund or change the ticket date. Since I was to fly American Airines I called them and they said since the email show I let priceline know what happened right away, American Airlines policy was to issue a refund. Priceline again tole me they were not going to refund my money, would not change the date and let me fly at a later date. I'm on disability income and it took me awhile to be able to afford this ticket but now I'm told they will keep my money and will allow me to transfer the date on a later trip. In my opinion Priceline.com is a rogue company and I will be making plans to sue them. No person disabled or not should be treated in this manner. I WILL NEVER USE THIS COMPANY AGAIN AND AM SEEKING COUNSEL TO SUE THEM FOR TAKING MY MONEY FOR A SERVICE THEY DID NOT PROVIDE AND I DID NOT USE! [email protected]

I booked a hotel and due to change of plans cancelled less then 8 hrs later on same day. Had to wait 10 days for refund on credit card. Will never use PRICELINE AGAIN. THEY WERE QUICK TO TAKE MY MONEY.

I was checking hotel prices on priceline and they charged my credit card without my consent or permission, using credit card information that they had stored from a transaction 6 months ago. I never logged into priceline, checked the 'initial' boxes, or hit any 'buy' button.

I only found out that I had been charged for a hotel room (on my wifes credit card which I didn't have) when I checked my email. Then two days later my wife was searching for a hotel on priceline (not knowing that we had already been charged for one) when the same thing happened again to her. Now we are being charged for two rooms on the same date at the same hotel that we never wanted to reserve! Neither time did we log into priceline, Neither time did we check any initial boxes, neither time did we hit any 'buy' button. .

My previous experiences with priceline have been good, so I am very disturbed at this fraud. My wife is crying and her 50th birthday is ruined!

We have reported our credit card as stolen, and we have reported this fraud to the police. Any suggestions for the Next step? I think that the FTC needs to shut down this fraud of a company. Anyone considering a class action suit please contact us.

I bid on a car rental and after a couple bids priceline accepted my offer. When i checked the emailed itinerary i noticed that they booked me at a rental company at the airport that is closed at the time i requested. i immediately called priceline and told them that they had made an error with my reservation and that if they could either refund me my money or switch me over to another rental company that would be open at my arrival. first off priceline has no customer service skills and then on top of that they told me that basically that it was my problem now and that i need to deal with it. i asked to speak to the supervisor and they were just as unprofessional and told me the same thing, that it was my problem and that they could not change my reservation. we argued back and forth and i told them continuously that it was a error on their part and that they should fix it. finally, the superviosr just hung up on me. now i am stuck with a reservation that is no use to me and obviously they have charged my credit card.