I tried to approach Priceline.com regarding changing my itinerary - I used the contact information they provide, including email and phone numbers... their email response was untimely and their phone system consists of prerecorded messages that take the caller in a continous loop... it seems as though this is a deliberate attempt to make it difficult for a customer to talk to a live person, but that is for you to decide... I accepted the fact that I wasn't offered ideal requested seating, but I could not get over the fact that Priceline.com had the nerve to ask a paying customer what their meal preference was when there was no intention of providing a meal... they asked for a meal preference PRIOR to the customer actually paying, which serves as an incentive for the customer to make the purchase... I expressed that my meal preference was vegetarian/non-dairy... in turn, I received crackers with CHEESE - is this what to give someone who requests/requires non-dairy food (not mentioning that this was not a meal!)???

Priceline.com has a terrible policy of keeping your money for a lengthy amount of time when THEY HAVE MADE AN ERROR! I attempted to rent a car for two weeks, using my debit card (about $350). Unfortunately, I paid for the car at Priceline.com, but was unable to pick it up at the rental car agency. Priceline admitted to their mistake of connecting me with a company that does not allow rentals when using a debit card. You think to yourself, "Simple enough. Please return my money to my debit card and I will work with the company next door, who WILL take my debit card. WRONG!! Priceline STILL HAS MY $350 and refuses to give it back in a timely manner. I'm told I may have to wait 10 days to 2 weeks while Priceline verifies that I did NOT pick up the car. Umm, won't a quick phone call take care of this? In this economy, if you're renting a car for that amount of money, then the other money you have is budgeted for your *** gas! I did NOT have enough to do another 2-week rental and to put gas in the car while Priceline holds the money hostage! Tomorrow makes 10 days and I still don't have the money back on my card! I understand that companies have policies, but companies should also consider the HUMAN FACTOR in their business. People need their money! Having a policy that basically allows a company to keep a customer's money when the company has made an error is absurd. I did everything right by noting that I would be using a debit card as I bid on my car at Priceline; yet, I have to pay for the company's error. I could understand if they kept the money a day or two while they made sure we did not actually rent the car, but TWO WEEKS!!! Join me in sending a message. Boycott Priceline.com!

Priceline is the worst company I have ever dealt with. They tell you lies then when you catch them they blame you. I made reservations for a car and realized after they had been made that I needed to change the pick up time. That’s ALL I wanted to do. Priceline sent me an email saying and I quote "your dissatisfaction has been noted please do not expect any responses to anymore future emails because you wont get any" unquote. The rental company says a change would be fine but Priceline won’t allow changes. They say that the partners won’t allow them but it’s the partner that told me they would welcome any change within 3 business days. Priceline are liars and cheats, do not use them it’s not worth it.

I booked a hotel room from the priceline.com web page, using the name your price feature. I requested 2 rooms, for 3 nights. I submitted my price request for a 2 star hotel. Here is what occurred when we checked in the room.

*The room was dirty, with stains all over the bathroom.
*We then found a used condom between the nightstand and the bed.

Upon seeing the appalling condition of the hotel, I left the room to report this to the management. When I walked out of the room to talk to the hotel management, I was approached by a man who aggressively requested money. I refused him and quickly went to the hotel reception. When I reached reception, no one was there. I waited for 20 minutes but no one was available at the front desk. I returned to the room.

When I returned to my room, there was a knock at the door. When I looked out the window, I did not know the person and did not answer. He began shouting at my door, asking if I had jumper-cables. I shouted back that I did not. He persisted and made a strange request and asked if I would go to my car and double check and see if I had cables. Again, I told him no. He then asked “if I find some jumper-cables, will you give me a jump�. I told him NO! I became concerned about the total lack of security and for the safety of my wife, daughter and myself.

We waited for the person to leave my door and then my family and I made a quick exit to our car. As I was driving out of the parking lot, another person (appeared to be another transient) jumped in front of my car trying to get us to stop. I backed up and drove around him and did not look back.

I prepaid $450.28 for a 2 star room. Later, I looked at the hotel that priceline booked for me and saw that it is a 1 star hotel and not the 2 star that had been contracted for. Upon leaving the hotel, I contacted priceline service and was told that there was nothing they could do. As we were desperate for a hotel, I booked a room with the priceline reservation group and paid with my credit card. I have repeatedly contact the priceline service reps, but have been met with evasive and obvious disinterest.

*I paid priceline for a 2 star hotel and was given a 1 star.

Upon reading the other horror stories in this forum about priceline.com, I feel that dealing with these people is hopeless.

Any suggestions will be appreciated.

I bid on hotel accomodations with Priceline using their "name your price" format. My bid was accepted and the hotel is in the area it was supposed to be in, however, the one I was assigned advertised a lower rate on their own website than my bid. I think this is fraud. I think anyone would assume they would get a hotel that charged AT LEAST THE AMOUNT I BID as their NORMAL rate. I am trying to get them to rectify the situation but doubt I will get anywhere. A credit card dispute will probably be my only hope...