Priceline.com
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Category: Travel
Contact Information
Virginia, United States
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Priceline.com Reviews
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Pramires
May 25, 2011
They have deceptive business practices
They are liars. they are MORE expensive than if you call the hotel yourself and they have deceptive business practices.
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~newlywed
May 19, 2011
wrong flight info
We booked our honeymoon thru priceline.com in Feb 2011, for May 2011. Everything went smoothly until it was time to catch our flight home. We arrive at the airport & proceeded to do the "quick checkin" at the airline, however we were "rejected" and had to go inside to speak to an airline associate. The airline found our names, but did not have us paired with any specific flight. We provided the airline a copy of the priceline itinerary, and the airline agent stated "we dont' have any such flight 102". We immediately called Priceline, and they still had us on this non-exsistant 102 flight. After the airline & priceline spoke to each other, on my cell phone, Priceline discovered they had the wrong flight, to the wrong city. The only thing priceline offered to do was to put us on the same city destination, thru the same airline, for a flight 12 hours later!! My husband became very upset & insisted they find us an earlier flight, even thru another airline, and they refused. After being transfered to several managers, Priceline only offered us $150 refund, when we had to spend $600 thru another airline to get home!!
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CYoung1952
May 16, 2011
Great Fun
I am discontinuing a credit card and have been contacting the revolving charges on my card to change them over to a new card. One of the charges, I believed to be a charge for a membership to Rush Limbaugh, turned out to be Priceline.com and something called Great Fun. I have been charged $11.99 since December, 2007 without my permission. I have no idea what my recourse is for this and apparently I am not the only victim, but I am pursuing this.
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andy72
May 16, 2011
Undisclosed fee
I booked a villa in Kissimmee, FL through Priceline.com and the advertised price was $119 a night. The company that owns this villa is GBL services in Orlando, FL. They charged me a $90 cleaning fee that is not shown on the website. I contacted both companies. GBL told me to contact Priceline. I contacted priceline and they essentially told me he could charge whatever he wanted to my credit card. I certainly would not have rented the villa had I known there was a cleaning fee almost as much as the one night price for the villa. In addition, we even cleaned up before we left. Beware of these companies.
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Treflo
May 13, 2011
Bad customer service
An error in the name section of a ticket for my daugther was made. I used her maiden name.As soon as I selected send, I tried to stop the transaction. Calling the company was a joke. They promise to call me back.They never did. Everytime I call them they played games. I ask to speak to someone in the United States.They put me on hold. Someone came on the phone and pretent he was in the US. What a very BAD experence. I pray we will be able to us the ticket when the time comes.
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jrsmiley2003
May 1, 2011
Rude
Apparently if you book a roundtrip and want to change only a one way trip they must book the entire flight all over again causing an enormous jump on price and fees. What they also don't tell you is that you could go directly to the airline and change it through them without any fees. The first time I booked anything thru Priceline was a hotel and when I showed up to hotel they were BOOKED. Priceline took an hour to be able to find me another hotel that was not one I intended to stay in the 1st place. The customer service reps are rude and will get in a screaming match with you knowing they did not offer proper service.
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CR Anderson
April 28, 2011
Total rip=off
I needed to make a quick trip to Yuma, AZ, and went to the Priceline.com site to make a reservation for a room. In the reservation, I specified that I am handicapped and as such had to have a ground floor room. They took my reservation with this stitulation, but when I got to the motel, the first thing I was told was that there were no ground floor rooms available and no elevator to the second floor. The desk clerk was friendly, appologizing, and said he'd gladly cancel the reservation, but that I'd have to also cancel with Priceline.com. I went to another motel, but when I called Priceline, I was told that I'd still have to pay, as they do no guarantee any reservation will meet specified requests. In other words, you can order a two bedroom suite and have no way to get a refund if you get there and have a single bed, one room reservation. Once Priceline has your money, you have no right to a refund, as they have their disclaimer hidden, which says you take what they give you, with no recourse.
Will I ever use Priceline again? NO WAY. Will I spread the word to as many people as possible in order to save them from being ripped off? YES, I WILL.
Bottom line... use Priceline and you will get screwed.
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Tiramisu
April 20, 2011
Priceline.com Bait & Switch
I used the Name Your Own Price feature for a hotel in a certain area with a certain star level. Since this was my first time using Name Your Own Price, before I clicked the button to submit I did a chat session with Priceline to make sure the hotel would be in the area we wanted. Priceline gave me a hotel that was not in their list and looks like a dive! I phoned Priceline to try to get this hotel cancelled and they refuse. Priceline uses BAIT & SWITCH tactics!
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Malshene
April 18, 2011
I'm totally disgusted with them and my economical little vacation cost me as much as it would have if I had stayed in a luxury hotel
Booked a "3 star" hotel in London through Priceline.com. After my bid was accepted I checked out the hotel which sounded very nice. We arrived in London, very tired and loaded with baggage. Our "3 star" hotel was virtually in a slum and was a filthy little place not close to shops, attractions or restaurants as advertised. Even the local police department suggested we not go out at night. Obviously we couldn't stay and found another hotel. Like idiots we thought when we got back to the States that Priceline would give us a partial refund. What a joke! They stick by their rating system and won't even discuss a refund. I'm totally disgusted with them and my economical little vacation cost me as much as it would have if I had stayed in a luxury hotel.
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myAERA
April 9, 2011
FRAUD - Sold product not available
BE AWARE! I purchased a package for my conference trip to New Orleans that included a shuttle to NEW ORLEANS HOTEL that they offered with the hotel that I booked in New Orleans. Upon arrival at the airport I was told that they did not service my hotel and to contact Priceline for a refund. Priceline said that they would look into it since their website clearly stated New Orleans hotels and the hotel did not say East/West/etc. I just received an email reply that "Thank you for contacting us, there is nothing we can do." I paid $40 for round trip shuttle that I DID NOT GET and ended up having to rent a car (cheaper than taxi).
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