Today, I went onto Priceline.com to 'Name your own price' in order to book 2 hotel rooms for 1 night at a 3 star hotel in WEST LAFAYETTE, IN.

When I booked and my price was accepted, I received my confirmation only to find that the hotel was not in West Lafayette, but instead it was outside of East Lafayette - miles from where I needed to be.

I contacted customer service and was told that I could not cancel. I then asked to speak with a supervisor and was put through to the escalations department. Brenda did cancel my booking but charged me one night's cancellation fee! In other words out of a total booking of $120-68, I have been charged $60-34 despite the fact that the incorrect location of the hotel is the fault of their SYSTEM. I did not book anywhere other than West Lafayette. Why was I given a hotel outside of (east) Lafayette?

I received a confirmation of the cancellation stating that I had inadvertently entered the incorrect information ! I then called them again and was told that if I re-book, the cancellation fee would be refunded minus a $25 charge. I then re-booked for West Lafayette again and, guess what, it re-booked me at the SAME hotel in East Lafayette !!!

I then contacted Jimmy in the escalations department who, after 30 minutes of having me hold on the phone, refused to refund the $60.34 DESPITE me re-booking as per their email. He said that because I had booked at the same hotel in the same area, (???) I was not entitled to a refund. What BS. I asked him what other hotels Priceline had ANYHWERE in LAFAYETTE and he could not give me that information. Which means that Priceline does not have any hotels anywhere in Lafayette other that the one booked for me. If I put in West Lafayette and their system puts a person in a hotel outside of East Lafayette how is this my fault ??? Priceline has consistently lied and booked me the only hotel it has and then refused to refund me after saying that it will refund me. That is intentional fraud as far as Im concerned.

Now, that means that twice I have tried to book in West Lafayette and twice their system has put me in the same hotel in EAST Lafayette. Twice I have had the misfortune to have to call pricelineCustomer service Department and twice I have been lied to by them.

I now have no option but to stay in the wrong hotel miles from where I have to be. Their system might as well have booked me in LA or Washington DC for all its worth.

I am extremely disgusted by the fact that I have been charged for their errors again and again. If this is the only hotel they have that covers the entire city of Lafayette, then this should be made clear at the outset. This is not what I expected from Priceline. I have wasted almost 2 hours over a single booking for 1 night. Rest assured, I shall not be using Priceline ever again.

I shall now also take this up as a dispute with my credit card company. I have printed the screenshot of my original request and of my second booking and I shall produce this as evidence that I requested a hotel in WEST LAFAYETTE.

I know that these days most companies pay only lip-service to customer service but Priceline takes the biscuit for its lies and cheating attitude that gets people to book and re-book whilst it rakes in the cancellation fees - that's if you can get a partial cancealltaion refund in the first place.

BOTTOM LINE- DONT BOOK WITH PRICELINE AS THEY'RE LIARS.

OF COURSE THEY HAVE TO MAKE MONEY SOMEHOW - THEY'VE GOT TO PAY 'THE NEGOTIATOR' HIS $600MILLION

YOU WONT GET A REFUND EVEN IF ITS THEIR FAULT.

And DONT believe them when they say to re-book AS IT'S A LIE.

I booked a 5 star hotel room in Vegas using "Name your own price" for a trip with my sister. I ONLY selected 5 star hotels. I had never used Priceline before, but read the fine print that states that each room will be able to accomodate 2 people. I assumed that meant that the hotels Priceline would pick from would have rooms in the hotel with 2 beds. I was willing to take my chances based on that info. I thought there might be a chance that for some reason all the 2 bed rooms would be unavailable, but that didn't seem likely anyway. Turns out I've been booked in a hotel that DOESN'T EVEN HAVE ROOMS WITH 2 BEDS!!! I will be getting a room with a bed and a pull out sofa. I didn't expect to be sleeping on a pull out sofa in a 5 star hotel!!! Priceline refused to do anything. I am very unhappy and will NEVER USE PRICELINE AGAIN!! Also it turns out that the price I was able to negotiate was only $10 night cheaper than if I booked the hotel directly.

I just booked a hotel through Priceline very late last night for a reservation next month. I realize we have to change the date and will not be flying into the airport where I made the reservation. I called to ask if I can make cancel the reservation because we are not able to travel at this time. I was asked "didn't you read the contract?" He repeated the "you cannot change the reservation" statement about 10 times. I told him I made the reservation about 15 hours ago, couldn't we make a change. He asked if there was anything else he could do for me (and thinking he did absolutely nothing for me), I hung up the phone without saying goodbye. He had the nerve to call my cellphone and ask if there was anything else he could do for me. After explaining he did absolutely nothing for me and that their policy is ridiculous, I told him I will "NEVER, EVER, EVER USE PRICELINE AGAIN."

I would like everyone to know that Priceline is a rip-off. They claim their hotel rates are 50% cheaper than hotel rates. They are liars. I checked on the hotel site and I could get the same room I reserved for $7 more per night, but that $7 would give me freedom and flexibility to change my dates, the location and to cancel if necessary. Now I will either lose the money if I have to change plans, or drive from a different airport so that I won't lose my money. I also found out that the "stars" they use to rate the hotels are their own, so they can say something is 3 star and it isnt'.

So I just went to book a car rental on Priceline.com . I was quoted a price of 101.68, which I was fine with and agreed to. I clicked "confirm" and was led to the second page, which said, sorry, but it's 260.39. When I called them to try to fix it, their answer was this: "Well, we just didn't make the reservation at all, so it's ok." I didn't get an e-mail telling me that the reservation didn't go through, or anything. So why bother giving an confirmation number, etc. This gave the impression that not only did they complete the reservation, but they did so at more than twice the originally quoted cost. I asked them to simply match the orginal cost, and they refused. I talk to their initial customer service representative, Victor, and then finally to apparently "the highest court" representative, Ellen, who still refused to do anything.

I have PDF copies of both conflicting offers.

I would not recommend that anyone make a bid through Priceline. I was searching for a hotel and placed a bid. It popped up with one hotel that accepted my bid and then it made the reservation. I would not have chosen that hotel as it was not in the area I needed to be in. I called Priceline to see if I could cancel the reservation or change to a different hotel, they said no, they cannot make any changes to a reservation.

So if you need to be in a specific location I highly recommend that you do not use Priceline.

Expedia allows you to choose your hotel and you can cancel your reservation if needed.