I bought travel insurance for tix purchased on Priceline.com . My travel companion had a death in the family and we had to cut our trip short. Priceline refused to change my ticket home (though it is a covered event) and referred me to AIG Insurance to file a claim, who will then examine my claim and render a decision and appropriate refund within 4 to 6 weeks. Priceline then quoted me a fare of $6, 700+ for the flight home from DUB to LAX. I have the voicemail of this ridiculous extortion demand saved in my voicemail. I then simply had to empty my bank account by buying a new ticket home. My girlfriend who picked me up at LAX last night told me she's heard other tales of this regarding Priceline and their traveled insurance offered. AVOID! AVOID!

I booked a flight on priceline.com on 3 March 2010. On Easter Sunday my brother-in-law informed me that his flight had been changed so I looked and mine was also. Priceline knew about this and didnt inform me at all.The new flights would not work for me so I called the airlines and was told to contact priceline to make changes to my flights. The first person I talked to got rude with and wanted to charge me a fee to change when it wasnt me fault. So I asked for a supervisor and thats when he even got ruder and made me so mad I had to holler at him and he hungup on me. I called back and told the person who answered what had happened and I wanted a supervisor and she got someone on the line who was suppose to be one and wasnt. Someone called on my cell phone and said he was a supervisor and I asked the person on the other phone if they were a supervisor and they said no after they already told me they were. The person on the other phone did change my flight leaving with no problem but wouldnt change my return flight and kept telling to either take the flight that was already scheduled or change to a flight that left at 6:00 am. I told him neither one worked for me because the earlier flight I would still be out at sea and not at port yet and the later flight put me in at midnight and I needed to be home ealier to get my sons off to college. He kept telling me I had to take the earlier flight and I asked him how am I suppose to swim or are they going to pay for a helicopter from the ship. He immediatly wanted to refund my money instead of taking care of the problem. He told me that it would be 7 days to refund it. Today is the 13 of april and I still dont have it. They started this on 5 April and I heard on their phone that it would be 10 to 14 buisness days then was told by another priceline person that it could take up to 21 business days. This company is very unprofessional and it is all about them you dont even count hey have your money and dont care at all. Dont use priceline.com ever or you are looking for big problems!!!

Priceline is highly deceptive and very unfriendly. I carefully studied their tutorial -- selected a flight and car rental -- kept looking for the opportunity to submit a bid -- as I approached the end of the process I noted that I had 24 hours to cancel and receive a full refund. So I proceeded thinking that if I did not get the chance to submit a bid and ended up with a purchase I could cancel the order. I was not given the opportunity to submit a bid and ended up with a purchase.

I phoned Priceline to reverse the charges. They did so for the flight but refused on the car rental. I spoke with a supervisor who stone-walled me -- "we cannot reverse the car rental charge, but you got a discounted rate;" A LIE -- $48.17/day for a mid-size car versus $27 from Hotline.

I phoned American Express to dispute the charge. I was advised that Priceline played "hardball." The implication -- they receive many complaints, few of which are resolved in favor of the complainers. It would take 60 days to resolve the dispute -- I travel in 10 days. Pricelline is slow to post the charge and the dispute process cannot begin until it is posted. So I have been hosed -- but NEVER AGAIN PRICELINE!!

I booked a hotel room using priceline.com
When placing the order I checked the following requirements/amenities: Free breakfast, Free parking, Free Wi-Fi and Non-smoking.
I used their "name your own price" tab to place that order and gave them a $40 bid which surprisingly got accepted by Courtyard Oakland Downtown located at # 988 Broadway, Oakland, California 94607 USA Phone: 1-510-625-8282
When the price got accepted, and I was revealed the name of the hotel (you cannot review the hotel name until you make the payment), I immediately called the hotel to confirm that they have Free Parking, Free wireless and free breakfast and were a non-smoking facility. The first three requests were not honored and moreover, Parking was $19.85 per night. Since I checked the box "free parking", I assumed I'm not going to be matched with a hotel that has NO free parking in general. I called priceline to cancel, spoke to 3 different agents (Erin, her ID 5260179; Scott, ID 5260278 and one more person whose name I didn't write down) and one supervisor (Ashley, ID 5260317). I explained them that this option was checked at the time of booking, and had I known that there was NO free parking as advertised by priceline.com, I would have booked somewhere else with a better value (via AMEX hotel rewards program). After an hour on the phone with 4 different reps, and my AMEX Gold card membership service contacting priceline.com to help get a refund, they would STILL refuse to issue me a credit for the amount of the parking fee ($19.85) or refund the whole purchase telling me they have a "no refunds" policy. But no refunds should apply to only those purchases that were made in accordance to customer's specifications, i.e. they cannot place someone who chose hotel rating 3 stars and up into a 1 star motel. The way it works is they can only choose the name/location of the hotel, but their match has to be based on my requirements (like number of stars, approximate distance). Same with Free/Paid parking. Scott, ID 5260278 offered to settle the matter by issuing credit of $50 towards my next (very unlikely anyway) purchase. I asked him if it was “up to $50 dollars, or “actually $50”, he confirmed “Yes, ma’am, fifty flat”; and when I agreed to it, he told me the following: "I will send you a link that you will need to click on to redeem your $10 (ten!) dollars. I asked him to repeat the amount again, and he said $10. Then I asked him if he had said "$50" (fifty) just before then and he AGREED he had. He just apologized for the mistake!!! Again a lie. This conversation was recorded by priceline.com per my request, and I would like you to listen to it if you need to.
I told him no, he needed to put $50 dollars on my account towards the next purchase just like he had promised, and he refused to do so. He insisted on forwarding me some link with $10 dollars.
SO the bottom line - Free parking that was promised by priceline.com was NOT offered by the hotel. EVER. The hotel front desk person told me they always charged for parking, and the cheapest fee is $19.85.


In addition - No free breakfast was offered at the hotel as well.
Please, take proper action against this company as they're misleading people everyday! Even in their Terms & Conditions they have an "error based" refund policy which they did not honor.

Thank you,
Viktoriia

Don't ever use them for hotels. Cars maybe. They lie about the star rating. We booked a four star hotel in Vegas and got the Westin that was a dump, dog piss all over, torn carpets, closed pool, etc. I knew the Westin was dump and called, asking just to change hotels; the barely english speaking customer service said screw you. In summary, it ruined our vacation. Advice, use the hotel websides you know of and book directly. Priceline is a disaster. YOUR HAVE BEEN WARNED!