I put in a bid for a rental car with an incorrect date. The bid was accepted with the error. I contacted PRICELINE.COM within minutes of getting the confirmation. I was told that to make the correction there would be a charge of more than $60. So much for trying to save a few $$$. So much for customer service.

PRICELINE.COM is a RIP-OFF - BUYER BEWARE!!!

I was repeatedly receiving unwanted solicitation calls Wyndham Vacation Resorts, even after I asked them to remove my phone numbers from their call lists. They were calling on both my cell and home phone. I couldn't figure out where they got the information until I happen to go to Priceline.com and saw their advertising. I checked my profile and sure enough, both those numbers had been given to Priceline.com when I bid on Airline Tickets. I wrote several emails to Priceline.com requesting the contact Wyndham Vacation Resorts and have my number removed. They never denied selling it to them, they just repeatedly told me the could not contact them to remove my numbers.

Damage Resulting = Nuisance, Nuisance Nuisance calls every day on both my phone numbers. Priceline sold my personal information to Wyndham Vacation Resorts without my permission.

After checking out rates of hotels in Erie, PA with various travel websites (including Priceline standard booking site), I chose to use the "Name Your Own Price" option (which is prominently thrust in your face at every turn on Priceline.com). When prompted for the "# of Adults", I entered "2" since I have 2 adults and 2 children in our family. After submitting a bid for a hotel room for our vacation, I saw that my bid was accepted and a reservation was made at a hotel chain THAT ONLY HAS 1 BED PER ROOM.

I immediately verified this on the hotel website and called Priceline Customer DisService. They explained that the reservation could not be changed. I would have to check with the hotel to see if they could accommodate my reservation and if not, I was to call Priceline back for a change.

I called the hotel. They had just received the reservation electronically (took about 20 minutes). They confirmed that they did not have any rooms in the hotel that could accommodate my family. They told me they could not cancel the reservation. Priceline would have to do it. So I called Priceline back (as previously instructed).

Imagine my surprise and disappointment to learn that I was now stuck with a 1 bed hotel room for my family of 4 (2 adults, 2 children). I asked, pleaded, etc. with both Customer DisService and a Customer Relations "Specialist" neither of who could assist me. I was given a case # and directed to file a complaint on their website. I filed a complaint with their VP of Customer DisService.

The next day, I received a call back from "Ryan", an "executive officer" of Priceline. He proceeded to explain to me that they could not change their policy. It was a "contract" that could not be changed (even though the hotel room had not yet been occupied; my vacation was still 4 days away). After arguing my case (even offering to spend more money with them to take a reservation in another Priceline-serviced hotel)and explaining how dissatisfied I was with their "customer service", I told them that they had lost a customer for life. I also told them I would warn as many others as I can to NEVER USE PRICELINE.COM.

Be Forewarned - their practices border on deceitful and their "customer service" is NON-EXISTENT.

RUN AWAY AS QUICK AS YOU CAN FROM THESE CROOKS.

I purchased a ticket from priceline. when i got the iteneray the ticket was backwards. i keyed in the computer that i was leaving jackson, ms on 11/15/07 going to toledo and leaving toledo on 11/25 instead the itenary that they gave me once i purchased the ticket was backwards. i called them immediatly and told them of the error. not only did they charge me a $100 fee for cancelling a trip that i didn't ask for they refused to refund the money into my account until 7 to 10 business days. the ticket was for my daughter who is in college. the college closses on 11/16 and the students must vacate, but because priceline took the last money that i have in my account i am unable to get her home and she's stuck in ms. with no place to go for ten days..

While I've had satisfactory results from using Priceline.com in general, it wasn't the case when I opted for their "Name Your Own Price" deal when I recently booked a hotel room for a one-night stay. I clearly stated that I needed two beds in the room as I was not travelling alone to a football game out of town. At the time I booked, I wasn't sure if it would be my daughter or a friend travelling with me. On my second attempt, I got the price I requested (which was actually what I had been seeing in the ads). It was $45, but taxes, etc., brought the cost of the room to $61, plus I paid a $5 insurance fee. You cannot imagine my horror when I got to the hotel and found that the room had only one king-size bed! I was with a friend, but even if it had been my daughter, we would not have wanted to share a bed. It was embarrassing and the hotel had no other rooms available!! I called Priceline and they told me the small print on the contract stated I could end up with any bed accomodation from singles to a king. Obviously, had I known this, I would have gladly paid another $20 or $30 to get what I wanted. It was very awkward as I didn't know if my friend thought I was trying to hit on her! LOL -- two senior females!
I thought Priceline should have been more straightforward in what their offer included. If you're travelling alone, this would work, but it sure didn't work for me! I ended up on a very uncomfortable cot for the night!