I Have used Priceline for several reservations and, until now, I have been satisfied with the service. I have not felt fooled or deceived in any way. This past weekend I bid on a hotel room in Downtown montreal. I was taking my wife and kids there for the weekend to enjoy the city.

I first put a bid on the room but it was not sufficient. The website advised then to increase the bid by $20 and the request was accepted. I was then surprised to see that i had TWO RESERVATIONS MADE FOR THE SAME BID IN THE SAME LOCATION (DOWNTOWN MONTREAL). When I called priceline, they told me that the reservations were not cancellable, refundable, ect. and that I basically had to pay the two different hotels.

it is obviously extremely enraging and frustrating to be charged twice in the first place and the lack of response from priceline was even more disappointing.

why would I make two separate requests for the same dates, locations, at the same bid price? Why would priceline.com process two similar requests for the same customer at the same bid price?

Their system is highly prone to system errors, honest mistakes, and their inflexible policy does not provide any safety measures to consumers.