On August 14th I purchased a television from www.pricemad.com. I have yet to receive the correct tv.

I ordered a big screen TV. Never was shipped, however I was told everything from it will be there next week, to it wasn't shipped, to no one responding at all. This went on for two months.

Always use a big credit card like Am. Ex when dealing with internet companies. This was you can always pull payment.

I recommend stay away from these guys.

My complaint is that I had to Wait more than 30 seconds on hold. Although this is much better than most other companies I have shopped with I believe that companies should hire enough people to answer the phones right away. You could say that I am a fussy buyer but I believe that if I am going to pay a couple of thousand dollars that people should drop everything they are doing to give me the best service possible. Other than that I found pricemad to be very honest in their dealings with me. I have read a few of the other complaints and found them to be the total opposite of what people are writing about. Needless to say that I would shop with them again if ever I needed to buy more electronics.

As far as customer service goes, these guys are about the worst I have ever dealt with. They promise things that are not true, they do not return phone calls, they do not return e-mails, you are left on hold for up to an hour with no check-in or hold music, and they are all very good at transferring you to someone else to deal with. I tried to order a TV that they didn't have in stock. The salesman tried to get me to buy something else because he was more concerned about making a sale at that moment. I was then told it would take about a week to ship to their warehouse and another week to ship to me. Well, after two weeks there was nothing. I would call and they would say it should be there in a few days, or it has already left their warehouse. Finally, after about a month of getting one dishonest answer after another, I finally canceled the order. Customer service and honesty is something that you can't put too much of a price on. I would NEVER recommend anyone ever buying something from these guys. If they would have just said it would take 2 months to get one, or that they couldn't get one at all, I would have had more respect for them since they were honest. But, that never happened. Avoid Pricemad at all costs!!!

On Nov 3rd, I placed an order and was called with information that my particular model was no longer in production. The salesperson then upsold me another model. I had second thoughts the next day and attempted to cancel the order. I was told that he would meet my objections, which was an extra warranty. Brian, the salesman offered to refund the $299 cost of the warranty. My card was immediately charged the full amount and the television arrived weeks later broken. I called to get another television and was told that it would be shipped out. I had not gotten a tracking number and the credit card was still not charged back for the warranty.

Today - a full 5 weeks later, I still have no television, but I have a tracking number. Brian the salesman informed me that my refund of 299 was only 268 because of a "restocking fee" that was never mentioned previously. No information is ever given via email, although I have sent them at least 3 emails inquiring about the status of the return and replacement. When calling, you are faced with a long wait to talk to anyone - with the exception of Julie in Customer Service, all my interactions with this company have been rude and clearly not customer focused.

For example, instead of greeting someone on the phone with "Hello this is Brian, how can I help you?" or any other typical helpful greeting, I got "Hello?" The wait on the phone to get questions answered is far too long (average 20 minutes). The customer service attitude of most of the people here is clearly in need of training. The prices are not as advertised and they charge your credit card immediately and then take far too long to ship your product. They also ship the product with a logistics company that then hands off the shipment to another party to deliver the item to you. Nobody in the chain has any customer service skills.

I highly recommend that you stay far away from this 'retailer' I will NEVER EVER buy from them again and I am so angry that I am finding every single feedback website I can to tell you about them.

STAY AWAY!!!