It seems things either go well or very, very poorly from the comments I've read. Unfortunately I'm in the later case.

Ordered and paid for a wine fridge on the 31 Jan, and in the delivery instructions I asked that they advise asap so I could book the service lift in the building. By the end of the first week I hadn't head anything so gave them a call, I was told it was being shipped directly from the manufacturer and that "the manufacturer would definitely be in touch".

Another week went by with no word so rung them on 15 Feb to be told the same thing I had previously, so I asked how long should I expect to wait, after some coaxing she offered to 'look into it'. At the end of the day I received an email saying that it was a discontinued line and they were now trying to source one from interstate. We set a deadline of the 19th to find one interstate. Hmmm so if I hadn't called I'm wondering when they were going to brack the news to me.

In the meantime I contacted the manufacturer and discovered that the line was still in production and there were not any supply issues. Hmmm, price pirate's response to this was lame, but I'd agreed to give them until the 19.

19 Feb went by without a word, after no word by close of business on the 21 I requested a refund. On the 23 I got an email to say they were handing onto hte accounts dept for a refund, it should take 48 hrs.

It is now the 17 March and despite them claiming they refunded me the money several times, no money has shown up in my account. I've now disputing the transaction through VISA to get my money back. As I have most of my communication via email with price pirate I'm absolutely confident I'll get my money back but it is a long wait and hassle I could do without.

This is the worst online store I have ever dealt with. They sell products they do not have in stock and fail to inform the customer of this, do not reply to phone calls or answer emails for days and leave it to the customer to chase them. It will be a public service to have them closed down.