We have been receiving a daily phone call from Primary Financial Services - 18006610086.
They mentioned that it has something to do with DELL Financial Services for collection. They would like our company information, address, 4-digit ssn to continue the phone call. I have verified with Dell Financial Services and see if we or I have any outstanding bill because we have not bought any computer for over a year. Dell Financial Services mentioned that they do not deal with Primary Financial Services at all and goes through a Bank only. So, I have been suspicious and call PFS. Well, they will not give me any information about what they are calling about unless i verify the address, 4-digit ssn. They would call the office 2 times a day. I have requested them to send me a letter regarding this matter and will not give any information over the phone. I have told them that Dell does not recognize them either. Therefore, if any of you out there getting any scrupulous calls- talk to the company directly where they think you have problems. I believe they are just fishing more info but are not to be trusted. What bothers me most, we are on time with our bills and have religiously paid on time.

On April 26, 2010 I called PRIMARY FINANCIAL SERVICES in order to set up a payment plan on a defaulted student loan. I had just received gainful employment and was now able to begin paying off my debt. The first time I called, at 12:15 p.m., I spoke with customer representative CHARLENE STONE. Ms. Stone must have been by far the worst person I had every spoken to in Customer Service history. Ms. Stone was highly unprofessional. Ms. Stone made aggressive, condescending, and unbelievable comments to me. She insulted me a number of times by doing such childish things as name-calling. And to make matters worst, Ms. Stone proceeded to disconnect the phone conversation while I was in mid-sentence.

After Ms. Stone’s uncouth disconnection, I promptly called back to understand why she had done such a thing. She screamed and, of course, claimed she did not do what I had stated. I asked if there was someone that I could speak with that was more professional and she told me that she wasn’t even the person handling my account and she gave me that person’s name and extension. I hung up.

Still not satisfied, I called back to speak with a higher authority. At 12:46 p.m. I spoke with the VICE-PRESIDENT OF OPERATIONS, MR. L.T. RIMBACH. I explained the situation to him, and to my surprise, he was just as rude (if not more) as Ms. Stone. Again, I was spoken to in a very disrespectful manner. My concerns were not addressed. Mr. Rimbach even agreed that Ms. Stone’s actions were appropriate and proper protocol. Mr. Rimbach placed me on hold while I was in mid-sentence. Frustrated after that ridiculous act, I could no longer take any more ridicule, so I hung up.

A day later, I called back to try once more with the actual person assigned to my account. Thankful, she was an angel, compared to the two. She got everything taken care of. The payment plan that I initially offered to Ms. Stone and Mr. Rimbach was accepted.

I cannot believe that it is right by any means for any company to treat its clients/customers in the way that I was treated. This issue must be addressed. This company, or at least the people stated in this complaint, should not be able to legally operate in such a manner. I was very disappointed with the customer service within this company and I feel something MUST be done.

I have just made a complaint to the BBB. I am also not suprised to see there are other complaints on how rude, and aggressive Primary Financial is. I started with PFS with a debt from Wells Fargo. The agent who first started to collect the debt was rude and verbally abusive. She said she was going to call child services on me because I told her I was having a hard time finding somewhere to live with my son. Just put down after put down. The average person would have said @#$* off lady. Although I hung up on her I still wanted to pay off my debt. I enrolled in a debt management program Nova Debt (who I give thanks to) and PFS refused to be apart of it, stating I'm trying to hide from a debt that is owed. This didn't make sense because I was trying to pay back but I guess it wasn't enough. I decided to make payments in incriments of 3 months. I noticed a part of my payment was going to fees. PFS kept saying "they" (Wells Fargo) are charging you not us. I called Wells Fargo they stated they sold the account and no longer have information about it. When I spoke to PFS they said I'll never get a hold of the right department at Wells Fargo to get a answer. Where do my rights fall into place? I also wanted to make a payment of $50 for December when I have been making $75 payments. PFS said no or "they" will get upset and put me in default. "Who are they?" I asked, and PFS said "Wells Fargo". I'm back at square one. Hello PFS I wasn't born in a barn yesterday, I'm already in default. There performance with clients is unheard of and I don't even owe that much. I hope they get put out of business!!!

The person who called me from this company threatened to hurt me and later kill me. I had this person arrested and have opened a civil suit. The original bill was overturned and should have never existed, as it was miscellanious fees which were accidently added to an a closed account after the fact and was the mistake of a bank computer error. Up until this incident I had a flawless credit rating and a wonderful small business. I am still fighting these people and hope you will to, whatever you do lawyer up and nevermind the cost, call your congressman, its a few hours and it helps, just ask the staff there to advocate for you, or seek free legal aid. These people are felons and unprofessional.

I think every one in here complaining about pfs are a whole bunch of professional debtors..let me tell you why..

1. Pay your bills (that way bill collectors wont call you)

2. Parents!!! Smack your kids in the mouth then help them pay so bill collectors dont have to call you.

3. Stop screening your calls at work (by you doing that debt collectors will stop calling you every 5min!!! Common sense!!

4. Agree to pay if you owe trust you will not win and no you will not get an attorney for a lawsuit because you cant afford it.

Finally:

5. Did i mention pay your bill and find something different to do with your time!!!