Primus

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1 stars
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Category: Entertainment

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United States

Primus Reviews

Wanda Morgan March 2, 2011
Did not provide service paid for
I paid for Order #12276449 for The Novel Network Unlimited Lifetime Membership. I have heard nothing nor have I received any service.
tired of being bilked January 17, 2011
refuse to cancel service
In September last year I phoned to cancel my service.
5 months later I am still getting billed. A call center now informs me that I have to phone my local telephone company to get them to block primus.
If primus can initiate a service they can cancel one too.
This is a huge and I am sure illegal method of extracting funds from clients. I am going to complain to the ombudsman as well as going public to newspapers.
Arno June 22, 2010
Bad service
The small business where I work had been using Primus for long-distance and toll-free calling for years before I got there. In my position, I went through and reviewed all of the company's financial billing and eventually got to Primus. Compared to other long distance companies, they had higher rates as well as numerous fees tacked on for little apparent reason; combined, I was able to save our company about 30% in phone costs by switching away from Primus.

Unfortunately, Primus didn't fully cancel the business account when I called, so we kept receiving bills. I called back again to cancel the whole account, and they canceled other numbers. But I got another bill for $4 and change. I called back and they said they had recorded the cancellation as happening on a later date than when I called (twice) so we had to keep paying. I told them that made no sense since other lines had been canceled and I specifically said to cancel all of them and not just some of them, so why would only a few be canceled and not others?

So I'm pretty unsatisfied with Primus's incomptence and would not recommend them, unless you don't think you would ever switch companies if rates get too high.

I hope the last bill is really the last. But I won't know for another few weeks.
TopK91 November 27, 2009
Not working on a long distance
Well... I have Primus as a long distance provider on many phone lines on of which is a fax line. The long distance fax line only works about 5% of the time, I have emailed and telephoned and all I ever get is a response that they will fix it.. it never has been fixed yet they still manage to bill us. I have asked that the complaint be accelerated to a supervisor three times and there is never one available and no one ever calls back.

I emailed this morning in response to an "I'll fix it soon email" that I wanted a supervisor to call me... nada

I called (India) and was told to try the fax now and call them back... nada. Called back and got (India) and asked for an excellertaion and a supervisor... none available but "one will call you within 24-48 hours" that won't happen.

Dismal service! They are about to loose a dozen accounts as a result!!
andras111 November 2, 2009
regular charges without service
Primus leaves off fixed charged automatically charged to the account whether or not long distance charges are used.

When I realized they were about to charge me $30 to cover $2- worth of long distance calls, I immediately cancelled the service. To be able to do that
cost another $8-

This is penny-ante stuff -- but this is the kind of outfit you are dealing with here. They've automated whatever they can -- and they pick your pocket without even pretending to give you a service in return.

Any special offer these guys make is loaded. Read the fine print. They don't know what rendering value means. The supposed savings are bogus.

3 months of long distance service -- during which I made 8 short calls worth 2.25 becomes a bill for $38. The Primus experience --
Michelle 22 September 24, 2009
Infringement of privacy
To say that Primus' customer service is apalling is an understatement. They have absolutely no respect for the privacy (and safety) of their customers.

I signed up three years ago with Primus and brought over up my already unlisted phone number. However, despite my payments to keep it unlisted, they published it in two consecutive phone books.

One year after I initially signed up, I discovered my number and address were printed in that year's phone book. I immediately emailed Primus customer service department to which they confirmed that I had in fact been paying for an unlisted number. Nothing was proposed to rectify the incredible inconvenience of this misprint.

Documented via email, Primus finally agreed, at a minimum to have my phone number and more importantly, my address removed from canada411.ca. 7 months later it was still not removed from the internet. When I complained again and told them I would likely have to move because my address was now public (and even threatened legal action), I finally got my first apology. However, the only compensation they would offer was a $10 discount off my next bill.

Then, after all of the months of waiting for them to remove my contact information from the internet, I was told that it was up to me to contact canada411 to have it removed myself. They would not do it for me.

One month later, 8 months after I had informed them of their error, they published my phone number and address in yet ANOTHER telephone book! That was after almost 2 years of paying for my number to be unlisted.

Over the last year, I have made multiple requests for a manager to call me. Although promises were made on multiple occasions, I have yet to speak with one. From the day I signed up, I continued to pay for an unlisted number until just recently when I was finally able to relocate to another address and cancel my service.

Most unfortunate that they could not have shown a little bit of remorse or sincere desire to rectify the situation. This happened to a friend of mine with her service provider and they handled it so well that she retained her phone service with them.

Additionally, if you have any desire to ever speak to any of Primus' customer service reps on the telephone, you should expect incredibly long wait times to the point that you eventually give up and just deal with the issues you are have been handed.
DavD43 September 11, 2009
Charges $25 for invoices
I'm a Canadian who just switched my long distance service, not because Primus charges too much for phone calls, but because I consider one of its service charges to be ridiculous. I had not received my invoice and called the company asking that they fax another one. I was told there was a $25 charge for a duplicate invoice. Suffice it to say, I paid my bill without seeing the invoice and immediately switched phone companies. It's not only gauging to charge so much for a faxed piece of paper, but it's also a stupid way to do business. Doesn't the company realize that the sooner a person has an invoice, the sooner they're likely to pay--and once people have heard about the $25 charge, they'll probably put off payment until next month's bill arrives.
Carol February 25, 2009
customer service
I have been a customer to Primus for a couple yrs now and I can not believe how bad their customer service is. They ended up taking out too much money from our account one month after telling us how much the amount would be, and now they are refusing to give us our money back AND they are also refusing to pay my NSF fees that happened in my account . With them taking out over a hundred dollarsmore than i was expecting, my mortgage bounced, and i was charged 2 NSF fees that equal more than a hundred dollars..They are refusing to give me anything back and now i am out over $200.00 because of this...Their customer service department isn't rresponding to my complaints, it's like they are ignoring them, and they just keep refusing to give me ANYTHING back..They are not even trying to please me, they keep telling me it's my fault that i didn't have extra money in my account, so it's my problem not theirs...Why would I keep extra money in my chequing account when i SHOULD know how much the company is taking out...They just took out whatever they wanted and piss on me...
I am very discouraged and very angry. I have never in my life recieved customer service like this. I am going to comtinue to fight for my money, because if all companies worked like primus does, we would never sign up for pre-authorized payments...All I want is my NSF fees back which i beieve they shpuld be paying for because they screwed up, and my money back from the wrong amount being taken out of my account in the first place!!!
December 2, 2008
No respect for customer and take advantage
This is probably an illegal foreigner establishment in their garage to take advantage of people.No respect to customers since they know nothing can be done against them.I canceled my long distance service with them and had a credit balance of $50, but they don't pay me this money and each time I call, say, next month.I can't go there and file with the court at that state for $50!and they know it and I want the world to know about them and don't purchase their product.
November 27, 2008
their service in general
We signed up for a phone and internet bundle with Primus in Oct 2007 which came with a one year contract. Since we moved in Sept 2008 I called Primus to arrange a move of our services to our new address. They told me I would be contacted within 10 business days with the new phone number when it was hooked up. This was on Aug 25/08 and I called again on Aug 27/08 to confirm the move. On the 11th business day we hadn't been contacted so my husband tried calling on Sept 10/08. He waited on hold for 40 min only to be hung up on. Since at this point we don't have a home phone and were using an expensive cell phone we can't afford to call and wait on hold for 40 min every time. My mother-in-law called on our behalf on Sept 11/08. She was told that they were very back logged and they didn't know when it would be hooked up. She told him how we need the phone and internet for school and he said it could be up to 15 days. She asked him about the cancellation cost, he said $99 an d 30 day notice. Since we only had 2 monthss left on our account that would be stupid. I called on Sept 15/08 to try to speak to a manager but there were none available. The person I spoke to had no helpful information but assured me that he move was set up. On Sept 17/08 I tried calling again. I talked to Rupesh who knew nothing of the move and didn't even know what the new address was. He tried to get me to set up the move of services again and said it would be 10-14 business days. I said we had already been waiting 3 ½ weeks and asked to speak with a manager. He put me on hold for 15 min only to tell me none were available. I then told him I would like to cancel, but she said that it wouldn't be in effect for 30 days from now so I could have to pay until Oct 17/08 plus $99 cancellation fee. I said this was unacceptable because I have been almost a month without service, why should I pay for no service. I told him I should not have to pay the fee since they forced me to cancel by not holding their end of the bargain. I told him to cancel anyways and to have a manager call my mother-in-law to sort out what fees would be paid and gave her full control of our account. He told me we should be contacted within 24-48 hours. By Oct 7/08 they had not contacted her or us and nothing was hooked up. Then we have received a regular monthly bill with our old address on it. This tells me that absolutely nothing has changed on our account, neither the move nor the cancellation has been put into effect.
I tried calling Primus agian on Nov 13, 2008 and for once there was actually a supervisor to talk to. This is the first time I have gotten someone in authority to talk to. I told her the situation and she told me that she would reverse the bills sent to us for October and November and she would send me a cheque for the payment I made for September since I did not get any service in September. She also said that I would recieve a box to return the modem.
Its Nov 27, 2008 and we were supposed to recieve an empty box to return our modem to Primus as well as a refund cheque. Instead they sent us a whole new modem. So now it is my responsibility to return BOTH modems and I was told that they won't be sending a box anymore, I have to mail them off myself. I was also informed that my refund cheque will not be sent out until they recieve the modems back.

Primus' customer service is LAUGHABLE! Considering how many times they have screwed up on just our account I don't understand how this company is still in business!

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