My Travel agent and I were looking for an Alaska cruise/tour for my husband and myself. Went through all the cruise lines and found that Princess was the deal that we were looking for.

My agent printed a detailed pricing quote for us and after rechecking to make sure that the price we were seeing was correct (past passenager), we agreed to book a balcony stateroom with Princess. My agent took our credit card and began the final booking process of making the deposit for the cruise. She was unable to complete the transaction and called Princess Reservations. The reservationist had the same price quote that we had printed and tried to complete the deposit but with no success. A total of 3 attempts (different occasions) were made and Princess would not accept our deposit. After several additional calls and speaking with a couple of supervisors, we were told that Princess was having problems with their computer - they had a glitch in their system and could NOT HONOR our pricing quote. A supervisor stated that they have a fail safe system that stops any error from going through. NOT TRUE, the errored detailed price quote went through just fine OR MAYBE IT WASN'T AN ERROR. That quote was not honored but I was told I could book the same balcony stateroom at the NOW GOING RATE -$1, 400 MORE!

I, as well as my travel agent, wrote to customer relations and I wrote to the CEO asking that they HONOR the original quote. They REFUSED.

I received a call from one of the same supervisors as before. He said that he was given authority, from Mr. Buckelew, to call me and explain to me that they would NOT HONOR the original quote and to never call or write them again concerning this matter. I told him that I NOW UNDERSTAND WHAT KIND OF CRUISE LINE PRINCESS REALLY IS AND THAT THEY NOT WORRY ABOUT ANY CALLS OR LETTERS REGARDING THE MATTER. SHAMEFUL TREATMENT OF POTENTAL CUSTOMERS.

PRINCESS DOES NOT HONOR WHAT THEY SAY/PRINT!

PS: I had ask that the CEO, Mr. Buckelew, please call me but was told that he would not be having any contact with me concerning this matter.

They did offer me a mini-suite at a discount of $500 per person. My question was: If you can give a discount of $500 PER PERSON on a mini-suite then Why not give the same discount on the balcony stateroom? The supervisors answer: The balcony is more popular and they can sell them easier. The mini-suite not so much. If they discounted $1, 000 off the balcony, it would have been about the same price as the original quote. GO FIGURE!

Princess refused to help and not so nice either.

PRINCESS DOES NOT CARE!