i requested a refund as product did not do as expected.

I got an email stating that a refund was granted on November 17 2009 for cost (62.94 usd)

SafeCart refund reference # [PTLC-U301009-61CAJ.

It asks that I wait 15 days for refund to be posted back to mycredit card and to date Febuary 23 2010 I have not seen eny credit on my credit card.

Please explain

This is the second time I have Emailed you about this matter.

product was purchased October 30 2009 order referance# PTLC-U301009-61CAJ