I ordered some background checks from Intellus and somehow, was billed 29.00 per month from Privacy Matters Identity on not one, but two of my credit cards. I had never heard of this company and never requested or authorized any services from them. And try reaching them by phone. Nearly impossible. I finally did reach them by phone, they blamed Intellus, and only credited one of my accounts. I now have to contact them again about crediting the other account.

Warn your friends and family. I am. Urge them to review their monthly credit card statements carefully. Do not let companies like these take your peace of mind. Fight back.

they twice made unauthorized charges to my bank account and after calling them told me that I had agreed to something when I used Intelius to search for a name and address for work. I had to speak to a manager who told me she would only refund me for one of the charges. She told me I had agreed to something... some special offer, I told her that if i did it was not to my knowledge and that I wanted all charges taken away. If this is a company who strives for protection of your identity I think they should rethink their mission statement because I felt today that they had stolen some of my identity. We'll see if the charges are refunded within 3-5 business days. Sure!

Once again I hope somehow someone can stop them from doing this to others because they are. Just search their phone number...888-840-6301... and see all the other people that they have taken money from that was unauthorized. Thank you!

They took unauthorized withdrawals from my checking account, which US Bank is getting back for me. Check your statements carefully they count on your not noticing because it is a small amount each month. I Have no idea how they obtained my information, but they just started the withdrawals last January and they used my old name and address from about 2 years ago. I guess they just sat on my info for 2 years. The bank gave me their phone number. When I called they said they could not find my file to delete the account, although they had my old name and address. Do not even mess with them, let your bank take care of it.

Ok, my husband wanted to get his credit report...yeah he got "consumer" numbers...which were much higher than what the banks use and then he cancelled his subscription but apprently there are two different companies and the neglect to tell you this when you cancel. I called and the girl who cancelled the subscription was rude. She did refund me the $29.95 and the $1.00. I found myfico.com has better terms you can pay for the credit report itself not a monthly charge. They are owned by the Fair Issac company, their numbers were closer to the numbers the banks had and we only pay if we want to know what his credit score is at that point.

After signing up to use this service for the first time, I got to a screen that said it had to 'verify' my identity. It had 3 choices of questions, which involved my old loan accounts, credit accounts, and street addresses. A little too much to just 'verify' my identity. When I left the website and tried to go back to it, there was no member login anywhere. After putting my info in again, I thought I would be redirected, but no. Even with the same exact information going through their system, they started another account with my name on it. So I have emailed their customer service and am now waiting for a worthwhile response, which I'm really not expecting to receive.