wife asked what the $34.95 charge was for I did not know went back and found a $34.95 charge for the last three months and a $29.95 charge for the previous ten months. finally tracked down a phone number called and was told they did not have my account number and were not taking money from my bank account. Called the bank the bank called privacymatters and we had a three way call. I am afraid I became a little irate and unprofessional, but the bottom line is they agreed to repay all the money they had taken within 2 business days. I guess we will see what happens. The bottom line is I never gave them my card number or authorized a trial membership let alone a monthly membership. Privacymatters is a very bad company and I hope some law enforcement agency can get a handle on them.