I ordered roses for my wife on Valentines Day. They were received in a box and looked like they had been frozen as they immediately drooped down. After contacting Pro Flowers and explaining the situation without asking for a refund, I was offered a credit of $25 on the next order via a promotion code. The code is only six weeks old and I tried to use it today on another order and was turned down. Sorry, but I I'm not going back for the bait and switch again.