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Kealogue
July 3, 2010
SCAM
I signed up for a 14 day 'free' trial of Pro Cleanse Gold Colon Cleanser on the 28th of April 2010. The deal was that you had 14 days to trial it and if you didn't want to continue with it you were to advise them before the 14 days was up and they would not send anymore of the product or charge for it. I waited for nearly a month before I received the product but they deducted €8.60 from my credit card for post & packaging on the day that I ordered it. After numerous emails to and from them I did finally get it on the 28th of May 2010. I used it and decided that it was usless and advised them by email on the 5th of May 2010 that I didn't want to continue using their product. I also instructed them that under no circumstances were they to take any more money from my Visa account. They acknowledged my email telling me that I should send back any left over product along with the empty container to reach them within the 14 days. Obviously I sent an email straight back telling them how they expected people to trial a product for 14 days and still get the bottle back to them within the 14 days!! Furthermore I did not recall reading anywhere that the container had to be sent back. They 'kindly' alowed me a further 3 days to get the container back to them which I sent by registered post - costing me €7.50 by the way. I thought this was the end of it but I am only now after finding out that they have taken a further €35.50 from my account. I am having similar problems with Cho-yung for a 14 day 'free trial' which again I waited ages for. They claim to be a separate company but they are not. Again I advised them within the 14 days. They acknowledged my email and said they would not take money from my account - but guess what!!! They took €60.81. With alot of agruing to date they have only refunded me half that. PLEASE DO NOT GET CAUGHT BY THIS SCAM. Apart from the product being completely usless they make money on those who don't fight to get their money back and those who forget to advise them within the 14 day trial period. SCAM, SCAM, SCAM.! From Kealogue
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