Still dont have Cable crossover machine have kept all emails, invoice ect.
a few emails below. Please beware


-----Original Message-----
From: Jim Moore [mailto:[email protected]]
Sent: Tuesday, April 08, 2008 12:05 PM
To: 'luke pringle'
Subject: RE: Pro Fitness Order / Invoice

Hello Mr. Pringle,

Thank you for your extreme patience on this delivery. The initial delay was due to some new weight stacks we started purchasing. The first shipment of these stacks was excellent, the gym we used these stacks on loved them, and they are some of the nicest looking and functioning stacks that we have used in our 26 years. The second shipment came in without the stems, which is the part with the selector holes which goes down the middle of the stack. These finally came in and we thought everything was fine. While these were out of stock the machines piled up as we were unable to ship a lot of orders while we waited.

In all the backlog of machines, we inadvertently shipped one half, one side, of your crossover in a container heading for Germany. The guys did not notice that you had a slightly shorter machine than the others and grabbed the nearest two towers and shipped them together. We did not notice this until your unit was ready to ship. We made another side of the machine the next day and sent this to be powder coated. We were promised we could get this half of your crossover back within 2 – 3 days, but it’s been about 7 days now.

If you can hold on another week I will make sure your order gets shipped the day this frame comes back from powder coating. If you’d like to give up I can credit your card. Again, I thank you for your patience on this shipment. Please let me know if you’d like a credit or if you can wait another week or so.

Thanks,

Jim Moore

From: luke pringle [mailto:[email protected]]
Sent: Tuesday, April 08, 2008 2:30 AM
To: 'Jim Moore'
Subject: RE: Pro Fitness Order / Invoice

Jim I am a patient man, but this is out of control I have been waiting on a status of my order.
What really is going on?


-----Original Message-----
From: Jim Moore [mailto:[email protected]]
Sent: Wednesday, April 02, 2008 5:20 PM
To: 'luke pringle'
Subject: RE: Pro Fitness Order / Invoice

Mr. Pringle,

I am heading to the plant in 10 minutes and will see what the hold up on this crossover is.

Thanks,

Jim Moore

From: luke pringle [mailto:[email protected]]
Sent: Wednesday, April 02, 2008 2:15 PM
To: [email protected]
Subject: RE: Pro Fitness Order / Invoice



-----Original Message-----
From: luke pringle [mailto:[email protected]]
Sent: Saturday, March 29, 2008 5:24 AM
To: 'Jim Moore'
Subject: RE: Pro Fitness Order / Invoice

Hi Jim
Am checking on the status of my order.
Thanks Luke

-----Original Message-----
From: Jim Moore [mailto:[email protected]]
Sent: Thursday, March 06, 2008 4:57 PM
To: 'luke pringle'
Subject: RE: Pro Fitness Order / Invoice

Hello Mr. Pringle.

This will ship within a few days. We just received a shipment of weight stacks which we have been waiting for for some time. We will upgrade your stacks to a steel stack for the delay. We are currently unloading these stacks from a container that was dropped here this morning.

Thanks for your patience!

Jim Moore

From: luke pringle [mailto:[email protected]]
Sent: Thursday, March 06, 2008 2:26 PM
To: 'Jim Moore'
Subject: RE: Pro Fitness Order / Invoice

Jim
Checking to see if there is any update on my adj cable crossover machine Thank you Luke Pringle

-----Original Message-----
From: Jim Moore [mailto:[email protected]]
Sent: Wednesday, January 16, 2008 10:40 AM
To: 'luke pringle'
Subject: RE: Pro Fitness Order / Invoice

Hello Mr. Pringle,

The unit has been fabricated at the 89” height and is currently at the company which does our powder coating. I’m not sure if we will get the machine back this week or next week. Once it returns it sits here a day or two while it gets assembled and is then shipped. We’ve also come across a new way to ship that should save some money on the shipping costs.

We should have new pictures of the Crossover on our Online Catalog within a few days which will show the machine a lot better.

Thanks,

Jim

From: luke pringle [mailto:[email protected]]
Sent: Wednesday, January 16, 2008 3:32 AM
To: 'Jim Moore'
Subject: RE: Pro Fitness Order / Invoice

Hi Jim

Just checking in to see if there is any progress on my order .
Respectfully
Luke Pringle

-----Original Message-----
From: Jim Moore [mailto:[email protected]]
Sent: Monday, December 17, 2007 2:46 PM
To: [email protected]
Subject: Pro Fitness Order / Invoice

Dear Mr. Pringle,

Thank you for your interest in our line of Strength Training Equipment, and for your order. I’m extremely confidant will be very happy with the quality, function, and look of the Crossover machine you ordered. You will find our quality and craftsmanship second to none in the industry, and this piece will be a great addition to your workout facility.

I’ve enclosed a copy of your Invoice for your review and your records.
Please take a moment to look this over to be sure I have everything listed correctly. If you need any changes please let me know and I will send you a revised copy.

If you have any questions along the way please don’t hesitate to contact me. Again, thank you very much for your order.

Sincerely,

Jim Moore
Director of Commercial Sales
[email protected]
1-877-582-LIFT


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