I ordered a specific arrangement from their website to be delivered that day to my son and daughter-in-law for their new home. The arrangement was $49.00 with a delivery charge of $14.00 plus $7.50 for same day delivery charge. I told the woman on the phone that if these flowers were not satisfactory, my son would tell me and I was assured that there would be no problem. He called to thank me and told me that he hoped that I didn't pay too much for them because they were awful. He knows that I would never send a cheap arrangement. I called to complain and was told that the florist who delivered them said that they were not "rinky dink". I told the woman (the same one who took my original order) that the picture my son texted me was nothing like what I had ordered - the size, colors of flowers and types of flowers. She contacted the florist who said he would pick them up the next day and then I'd get at complete refund. Then I got an e-mail congratulating me on my order. I wrote back and again complained that I was angry, embarrassed and disappointed. I was told in an email that I would receive a 15% discount and a $10 gift card. I told them that that offer was offensive and ridiculous. Eventually, I received a credit for the full amount and my children were allowed to keep the flowers. I just saw them and they were HORRIBLE and very "rinky dink". The florist didn't come to get them because they were so cheap that it just didn't pay to make the trip. Instead of a large arrangement of multi-colored lilies, it was a very small bouquet of cheap filler flowers. It was so bad that my daughter-in-law thought that they came from her sister, a student with little to spend on flowers! I will never again order flowers from this company. I'm sure that 99% of the time when flowers are sent, the recipient would never complain to the sender. I learned my lesson. If I ever do send flowers from an unknown florist, I will be sure to have the recipient send me a photo immediately.