The man who seemed to be in charge embarrassed me, talked down to me, degraded my machines, didn't want my business and sent me elsewhere while laughing with his team at me. Highly unprofessional and I will not let them go near my jet skis. I walked in as a new customer. Hearing about this place from another Wave Runner owner and checking their impressive website, I thought I would start a new business relationship with them. Being a new owner of a couple of older model jet skis I had a list of items needed, tech questions, and wanted to set up some service appointments. The moment this guy heard I had a list he laughed and said "Oh F**** here we go!" and turned to his technician and said "You better bend over hard he has a big one for you!" When he found out I had older models he said "I wish you would had asked me before buying these I would had told you to pass and get the faster newer ones. These belong in a museum." Well, if he would had thought about it he would had noticed that I also belonged in a museum. I wasn't after speed, just fun. My '95 wave raider 1100, with a wake-up kit installed and other performance enhancing upgrades is plenty fast for me. I said " These skis are pretty fast." He blurted out laughing and spittle on me as he again addressed his service crew and said "Oh, his 95 is real fast! What do you think about that!" I actually maintained my composure and let the remarks continue to go. For 15 minutes I tried to find some reason for this continued insulting. Finally I came to my senses. When I turned to leave he asked me if I needed help in finding the other dealership up the street. That is how he was going to help me. I went to open the door pushing when I should had pulled and collided with the door. He damn near fell over laughing at me. That incident was in the office so he had to laugh loud enough for his buddies in the bays to hear it. I was left with the impression that he would no more spit on my jet skis let alone take care of them. Do Not Bother!

When I emailed customer support it was this same person that answered it telling me that I "better get the machine fixed." That is the arrogance you will deal with.